Roberto Arreola
Orem,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Amazing team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Fraud Analyst
Cash app
Orem, UT
05.2024 - Current
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
- Served as primary contact for fraud claim inquiries.
- Made recommendations for closing accounts and performed associated follow-up.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Senior Fraud Specialist
Goldman Sachs
Salt Lake City, Utah
03.2023 - Current
- Investigated fraudulent activity in order to identify suspicious patterns and potential risks.
- Developed strategies to detect and prevent fraud, including the implementation of new policies and procedures.
- Analyzed financial records to identify discrepancies related to fraud.
- Answered questions about banking services provided by the institution.
- Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
- Identified customer needs and recommended appropriate banking solutions.
- Educated customers on how to use online banking tools effectively.
- Provided customers with on-the-go banking services through mobile devices.
- Adhered strictly to all applicable laws governing banking operations.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UTSkills
- Proficient in Excel, Google Sheets & Documents
- Account information review
- Fraud Detection
- Effective Communication
- Financial planning expert
- Customer service-focused
- Document analysis
- Bilingual in Spanish
Education and Training
false,Salt Lake City, UT
Contact
Orem, UT 84059
Timeline
Fraud Analyst
Cash app
05.2024 - Current
Senior Fraud Specialist
Goldman Sachs
03.2023 - Current
Bachelor of Science - Psychology
University of Utah