Deunna Rogers
Starkville,Mississippi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Versatile Technical Support rep skilled at offering clients easy-to-understand guidance and actionable advice. Enthusiastic, organized and meticulous employee committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Fraud Analyst
TSYS
Columbus, GA
06.2020 - 09.2023
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Technical Support Representative
Sitel
Remote
02.2015 - 06.2020
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Customer Service Representative Lead
Cato Fashions
Starkville, MS
05.2013 - 08.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Onboarded and trained customer representatives to meet performance and service goals.
Education
High School Diploma -
Starkville High School
Starkville, MS05.2013
Skills
- Telephone and Email Etiquette
- Transaction Review
- Google Spreadsheets/Google Office
- Proficient in Microsoft Windows/Microsoft Excel and Office
- Fraud Prevention
- Troubleshooting and Diagnosing
- Customer and Technical Support
- Escalation Management
- Communication and Interpersonal Skills
- Detail Oriented
- Productivity and Time Management
- Call Center Experience
Timeline
Fraud Analyst
TSYS
06.2020 - 09.2023
Technical Support Representative
Sitel
02.2015 - 06.2020
Customer Service Representative Lead
Cato Fashions
05.2013 - 08.2017
High School Diploma -
Starkville High School