Sylvia Jennings
Newark,DE
Summary
I am a hard working person. I enjoy helping people. I work well with a team or by myself. I am organized.
I am a Focused Fraud Analyst and customer service representative . I am also great in a medical environment , with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. I am a valuable and committed professional with dynamic communication and interpersonal skills. I am Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
7
7
years of professional experience
Work History
Fraud Analyst
Bank of America
Newark, DE
11.2018 - 12.2020
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Lockbox Processor
Citibank
Newcastle, DE
01.2016 - 09.2017
- Processed and reconciled payments received by lockbox.
- Verified accuracy of data on payment documents.
- Maintained records of all payments processed.
Customer Service Representative
Apple Title Loans
Wilmington, DE
02.2014 - 10.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Certification And Licence - Medical Billing And Phlebotomy
Harris School of Business
Wilmington, DE06.2010
Insurance Claims, Medical Billing Certification - Medical Claims Examination
Dawn Career Institute
Wilmington, DE01.2003
High School Diploma -
Mt Pleasant High School
Wilmington, DE06.1997
Skills
- Fraud and Anomaly Analysis
- Telephone and Email Etiquette
- Effective Communication
- Transaction Review
Timeline
Fraud Analyst
Bank of America
11.2018 - 12.2020
Lockbox Processor
Citibank
01.2016 - 09.2017
Customer Service Representative
Apple Title Loans
02.2014 - 10.2015
Certification And Licence - Medical Billing And Phlebotomy
Harris School of Business
Insurance Claims, Medical Billing Certification - Medical Claims Examination
Dawn Career Institute
High School Diploma -
Mt Pleasant High School
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