Jessica Ozbirn

- Coordinate transportation planning for customer orders to ensure they are done most cost-effectively and efficiently.
- Review and understand weekly equipment needs to ensure proper utilization.
- Oversee truck services and communicate with the MVL shop staff and fleet managers to ensure all truck services are completed on time.
- Collaborate with the Sales team on current accounts and potential new business opportunities.
- Work closely with the Safety and Recruiting departments regarding new hires. Ensure drivers remain compliant with DOT regulations by renewing physical exams and driver licenses and conducting quarterly randoms.
- Establish and maintain strong relationships with customers and brokers within the industry.

- Problem-solve as strategically and efficiently as possible to minimize costs.

- Work with the current operations manager to manage day-to-day operations within the department.

- Work with fleet managers to determine and improve driver miles, efficiency, and performance.

- Other duties, as assigned.

• Company Overview: WASTE MANAGEMENT – Tupelo, MS
• Currently routes seven sites within the Gulf Coast state
• Manage twenty-five drivers on a daily basis
• Answer customer emails and phone calls
• Confirm deliveries and removals with customers
• Manage and maintain site goals in efficiency, idle time, haul match and miles per haul
• Order entry
• Manage driver hours
• Confirm with site the daily driver line-up
• Actively participate or leads daily A.M
• Huddles
• WASTE MANAGEMENT – Tupelo, MS

• Company Overview: ATLANTIC TRUCKING COMPANY - MEMPHIS, TN
• Provide customer service for an average of 200 calls per day, answering customer inquiries and solving problems
• Provide an elevated customer experience to generate a loyal clientele
• Cross-train and provide back-up for representatives when needed
• Coordinate overseas freight
• Track and trace shipments coming in via Railroad
• Advise on average of 150 emails per day schedule shipments for pick-up and delivery
• Create and organize Excel spreadsheets for customer review
• Review and audit weekly invoices
• ATLANTIC TRUCKING COMPANY - MEMPHIS, TN

• Company Overview: MERCURY INTERMODAL - Memphis, TN
• Provide customer service for an average of 100 calls per day, answering customer inquiries and solving problems
• Provide an elevated customer experience to generate a loyal clientele
• Cross-train and provide back-up for representatives when needed
• Process driver payroll
• Coordinate overseas freight
• Track and trace shipments coming in via Railroad
• Advise on average of 80 emails per day
• Schedule shipments for pick-up and delivery
• Review weekly settlements and make corrections as necessary
• Create and organize Excel spreadsheets for customer review
• Review and audit weekly invoices
• MERCURY INTERMODAL - Memphis, TN