Kevin Morales
New Britain,CT
Summary
Leadership-driven Loss Prevention Supervisor offering 2 years of experience in asset production and passionate drive for security and workplace integrity. Fantastic at influential communication and exceptionally knowledgeable about modern surveillance systems and
Hardworking employee with customer service, multitasking, and time management abilities.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
Loss Prevention Supervisor/shortage Control Associ
Burlington
Dallas , TX
03.2023 - Current
- Trained employees on proper handling procedures during investigations into suspected fraudulent activities.
- Investigated all reported incidents of theft or fraud within assigned area of responsibility.
- Monitored store operations to ensure compliance with Loss Prevention policies and procedures.
- Collaborated with corporate staff members on special projects related to risk mitigation efforts.
- Participated in regular meetings with store managers to discuss current security concerns and recommended solutions.
- Supervised a team of Loss Prevention Officers in the prevention of theft and other criminal activities.
- Created detailed reports summarizing investigations into incidents of loss or unauthorized activity.
- Reviewed incident reports from Loss Prevention Officers on a daily basis, documented findings, and took appropriate action when needed.
- Analyzed inventory discrepancies to identify potential areas of loss or shrinkage.
- Responded immediately to emergency situations involving safety issues or suspected criminal activity.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded to crowd control situations to maintain safe environment.
- Educated employees on anti-theft techniques and awareness.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Enforced access controls to restricted areas to prevent unauthorized entry.
- Maintained a safe and secure environment for customers and employees.
- Trained new staff on loss prevention strategies and company policies.
- Completed security forms to document losses of property or personal injury.
- Responded to store alarms and investigated disturbances promptly.
- Prepared security reports to document and log theft, accidents and safety violations.
- Coordinated with store management to address loss prevention concerns.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Maintained security systems, including surveillance cameras, access control systems, and alarm systems.
- Assisted in the development and implementation of training programs for Loss Prevention personnel.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Prepared detailed incident reports following any theft or attempted theft.
- Apprehended and detained shoplifters according to legal and company policies.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Implemented both individual and group training for executive and loss prevention personnel.
- Apprehended trespassers and rule violators and removed from premises.
Cashier/customer Service/sales Associate
La parada alegre
, Puerto Rico
06.2021 - 08.2022
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Education
High School Diploma -
Emmett J Conrad High School
Dallas, TX06-2022
Construction Management - Construction Management
Dallas College
Dallas , TXSkills
- Asset Protection
- Access Control
- Loss prevention strategies
- Incident Reporting
- POS systems knowledge
- CCTV Surveillance
- Theft Prevention
- Evidence collection
- CCTV Monitoring
- Theft detection
- Security Systems
- Property Patrol
- Customer Service
- POS Systems
- Payment Processing
- Product Recommendations
- ID Verification
- Returns processing
- Cash Handling
- Cash Register Operation
- Retail Merchandising
- Time management skills
- Issue Resolution
- Merchandise Restocking
- Inventory Control
- Loss Prevention
- Regulatory Compliance
- Expense Tracking
- Written and verbal communication
- Cash Management
- Credit and cash transactions
- Money Handling
- Scanner operations
- Customer service excellence
- Problem-Solving
Timeline
Loss Prevention Supervisor/shortage Control Associ
Burlington
03.2023 - Current
Cashier/customer Service/sales Associate
La parada alegre
06.2021 - 08.2022
High School Diploma -
Emmett J Conrad High School
Construction Management - Construction Management
Dallas College