Jessica Pace
Crawfordville,FL
Summary
Dynamic professional with a proven track record at Publix Supermarkets, excelling in team management and conflict resolution. Demonstrated expertise in inventory control and customer satisfaction, achieving high ratings through effective training and problem-solving. Knowledgeable in Human Geography and Cultural Anthropology. Entry-level knowledge in ArcPRO and ArcGIS online.
Overview
20
20
years of professional experience
Work History
Home Educator
Self
06.2024 - 01.2025
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Researched and chose appropriate curriculum to meet child's abilities and grade level.
- Evaluated classical, student-lead and unschooling methodologies for best option.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
Grocery Replenishment Specialist
Publix Supermarkets
07.2022 - 07.2023
- Kept shelves up to date with latest planograms and performed resets.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Operated stockroom equipment such as scissor lifts and balers.
- Received and checked multiple daily deliveries for dairy, frozen, grocery, and HBC products.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Communicated with customers and staff politely and professionally to uphold store standards.
Government Operations Consultant
Department Of Economic Opportunity
04.2021 - 07.2022
- Assist in the performance of quality assurance/quality control reviews for the CDBG program within the Bureau of Small Cities and Rural Communities (BSCRC).
- Assist in the development of program goals and objectives, identifying resources, interpreting statutes and rules, and providing technical and administrative assistance. Participate, as needed, in the development and revision of compliance-related policies and procedures.
- Assist in the performance of regular internal reviews of the CDBG program, procedures, policies, and documents to identify revisions needed for compliance with federal and state requirements.
- Review subgrant agreement deliverables to ensure compliance with terms and conditions.
- Prepare federal reports and assist in development of consolidated plan and annual action plan.
- Perform file management and records audits on CDBG program subgrant files.
Grocery Replenishment Specialist
Publix Supermarkets
01.2020 - 04.2021
- Kept shelves up to date with latest planograms and performed resets.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Operated stockroom equipment such as scissor lifts and balers.
- Received and checked multiple daily deliveries for dairy, frozen, grocery, and HBC products.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
Deli Manager
Publix Supermarkets
04.2017 - 01.2020
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set schedules for 50+ staff by planning and designating shifts and hours.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Deli Clerk
Publix Supermarkets
09.2014 - 04.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Shift Manager
Pizza Hut
10.2004 - 09.2014
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Supervised ongoing daily production phases.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
Bachelor of Arts - Global Studies
Florida International University
Miami, FL08-2025
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL05-2022
Skills
- Geographic Information Systems Analysis
- ArcPRO
- ArcGIS Online
- Human geography
- Analytical Problem Solving
- Scheduling
- Conflict Resolution Skills
- Email Organization
- Profit Loss Management
- Instructional Expertise
- Team Management
- Skill Development Analysis
Timeline
Home Educator
Self
06.2024 - 01.2025
Grocery Replenishment Specialist
Publix Supermarkets
07.2022 - 07.2023
Government Operations Consultant
Department Of Economic Opportunity
04.2021 - 07.2022
Grocery Replenishment Specialist
Publix Supermarkets
01.2020 - 04.2021
Deli Manager
Publix Supermarkets
04.2017 - 01.2020
Deli Clerk
Publix Supermarkets
09.2014 - 04.2017
Shift Manager
Pizza Hut
10.2004 - 09.2014
Bachelor of Arts - Global Studies
Florida International University
Associate of Arts - General Studies
Tallahassee Community College
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