Jessica Padilla
Wilmer,TX
Summary
Dynamic Store Manager with extensive experience, excelling in customer service and team leadership. Proven track record in training staff and implementing effective merchandising strategies, resulting in improved sales outcomes. Skilled in inventory management and fostering a collaborative environment, enhancing overall store performance and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Store Manager
Aeropostale
Irving, TX
06.2020 - 10.2021
- Led daily operations to ensure exceptional customer service and store performance.
- Managed inventory levels, implementing efficient restocking procedures to minimize stock discrepancies.
- Trained and mentored team members, enhancing their skills in sales techniques and product knowledge.
- Analyzed sales trends and customer feedback to optimize merchandising strategies and improve sales outcomes.
- Developed promotional displays and visual merchandising standards to attract customers and drive foot traffic.
- Coordinated staff scheduling to align with peak business hours, improving overall team efficiency.
Store Manager/Regional Recruiter
Rue21
Rockwall, TX
06.2014 - 06.2020
- Managed daily store operations, ensuring optimal customer service and compliance with company policies.
- Trained and supervised staff, fostering a collaborative environment to enhance team performance.
- Analyzed sales data to identify trends, informing inventory management and merchandising strategies.
- Implemented visual merchandising standards, enhancing product presentation to drive customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Dots
Dallas, TX
08.2009 - 05.2014
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented loss prevention strategies to reduce shrinkage and maintain store profitability.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
A’GACI
Mesquite, TX
09.2002 - 02.2009
- Oversaw cash management processes, ensuring accuracy in daily transactions and financial reporting.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Rave
Mesquite, TX
11.2000 - 11.2002
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Clothestime
Richardson, TX
09.1997 - 11.1999
- Mentored junior staff, fostering professional growth and promoting a culture of continuous improvement.
- Oversaw budget management activities, ensuring alignment with organizational goals and financial strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
L.V. Berkner High School
Richardson, TX05.1998
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Team leadership
- Shift scheduling
- Employee training
- Recruitment and hiring
Timeline
Store Manager
Aeropostale
06.2020 - 10.2021
Store Manager/Regional Recruiter
Rue21
06.2014 - 06.2020
Store Manager
Dots
08.2009 - 05.2014
Store Manager
A’GACI
09.2002 - 02.2009
Store Manager
Rave
11.2000 - 11.2002
Assistant Manager
Clothestime
09.1997 - 11.1999
L.V. Berkner High School