JESSICA PADILLA-VIVEROS
Lakewood
Summary
Dedicated Medical Assistant skilled in managing patient records and supporting healthcare teams. Known for exceptional communication and organizational abilities, ready to enhance patient experiences and streamline clinical operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Healthpoint Family Care
Auburn
05.2025 - Current
- Streamlined management of patient records using electronic health record systems, ensuring accuracy and accessibility.
- Assisted healthcare providers with patient examinations and medical procedures.
- Provided clear education to patients on treatment plans and medication instructions, enhancing patient understanding and compliance.
- Collected and processed laboratory specimens for diagnostic testing accurately.
- Maintained cleanliness and organization of clinical workspaces consistently.
- Coordinated with multidisciplinary teams to facilitate comprehensive patient care delivery, improving overall care coordination.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments according to physician instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Shift Manager
MOD
Auburn
05.2020 - 05.2024
- Supervised daily operations in fast-paced environment, enhancing team efficiency and service delivery.
- Managed inventory and maintained stock levels, ensuring seamless service during high-demand periods.
- Implemented store policies to ensure compliance with health and safety standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Conducted regular performance evaluations, providing feedback to boost individual and team productivity.
- Collaborated with management on implementing strategies for operational improvements.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Receptionist
Noble Wellness Center
University Place
11.2020 - 11.2021
- Managed front desk operations and greeted patients warmly.
- Scheduled appointments and maintained an organized calendar for practitioners.
- Answered phone calls and provided accurate information to callers.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated equipment and machinery according to safety guidelines.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
Cashier
Burger King
Tacoma
03.2016 - 11.2020
- Trained new staff on register operations and customer service to ensure consistent service quality.
- Resolved customer complaints promptly to enhance satisfaction.
- Coordinated with team members to maintain seamless operations during peak hours.
- Adhered to food safety standards and health regulations consistently.
- Maintained cleanliness and organization of work and dining areas.
- Performed various tasks assigned by management to support daily operations.
Education
Medical Assistant
Pima Medical Institute
Renton, WA01-2023
Skills
- Clinical assessment
- Patient care coordination
- Appointment scheduling
- Medical supply management
- Healthcare regulations compliance
- Patient interaction
Languages
Spanish
Professional
Certification
Certified Medical Assistant
Timeline
Medical Assistant
Healthpoint Family Care
05.2025 - Current
Receptionist
Noble Wellness Center
11.2020 - 11.2021
Shift Manager
MOD
05.2020 - 05.2024
Cashier
Burger King
03.2016 - 11.2020
Medical Assistant
Pima Medical Institute