Jessica Paez
Wesley Chapel,Fl
Summary
Results-driven clinical communications specialist with over 8 years of experience supporting radiology workflow and clinical operations. Proven ability to optimize worklists, facilitate critical communications, and ensure accuracy in high-volume environments. Skilled in administrative coordination, problem-solving, and cross-team collaboration, with a strong commitment to quality patient care and operational excellence.
Overview
10
10
years of professional experience
Work History
Clinical Support Specialist
Radiology Partners
Ohio
03.2020 - Current
- Monitor live-updating clinical work lists using Clario and Inteleviewer.
- Communicate with team members and radiologists through various chat platforms such as Teams, Interviewer, and Clario.
- Assist radiologists remotely by obtaining prior images and reports.
- Enable seamless transfer of critical results to healthcare professionals.
- Submit addendum requests and ensure accurate STAT case record maintenance.
- Provide administrative support to clinical care staff and handle incoming calls.
Operations Support Representative
Aris Radiology
Hudson, Ohio
02.2017 - 03.2020
- Monitored real-time work lists through Clario and Inteleviewer.
- Facilitated communication with team members and radiologists using Skype.
- Assisted radiologists by remotely acquiring prior images and reports.
- Facilitated critical result transfers to patient providers.
- Submitted addendum requests and maintained accurate STAT case records.
- Provided administrative support and handled incoming calls.
Radiologist Assistant
USTeleradiology
Tampa, FL
03.2016 - 02.2017
- Monitoring live-updating work lists.
- Assisted physicians during shifts via live chat communication.
- Radiology scan image retrieval.
- Proofread reports for grammatical and sentence structure errors.
- Transferring calls using a multi-line phone system.
Education
High School Diploma -
Paul R. Wharton High School
Tampa, FL07-2009
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Operations Support
- Administrative Support
- Patient Confidentiality
- Quality Assurance
- Team Collaboration
- Time Management
- Bilingual (English/Spanish)
- Microsoft Office Suite (Word, PowerPoint, Excel)
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Clinical Support Specialist
Radiology Partners
03.2020 - Current
Operations Support Representative
Aris Radiology
02.2017 - 03.2020
Radiologist Assistant
USTeleradiology
03.2016 - 02.2017
High School Diploma -
Paul R. Wharton High School
Some College (No Degree) -
Hillsborough Community College