Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JESSICA PAEZ-RIVERA

Dalton,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

10
10
years of professional experience

Work History

SUPERVISOR

CALAWAY SYSTEMS
Woodstock, GA
11.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Associate

Lowes Home Improvment
Dalton, GA
03.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Assembly Supervisor

Paramount Printing
DALTON , GA
03.2013 - 11.2020
  • Supervised [Number] workers and coordinated daily work activities.
  • Checked production goods and reported deficiencies.
  • Reported machine and equipment malfunctions.
  • Worked directly with QA personnel to identify and correct defects.
  • Filed all documentation correctly and efficiently.
  • Trained [Number] assemblers and provided adequate knowledge about [Type] processes.
  • Assigned and oversaw daily production schedules to [Number] employees.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Packed items into appropriate containers for shipment.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.

Education

Dalton High School
Dalton, GA

Skills

  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Priority management
  • Multitasking Abilities
  • Team Building
  • Production enhancement
  • Order packaging
  • Production Scheduling
  • Quality control guidelines
  • Storage and Stacking
  • Safe Moving Operations
  • Skid, Platform and Car Emptying
  • Inventory Tracking
  • Forklift Operation
  • Cherry Picker Operation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Associate

Lowes Home Improvment
03.2021 - Current

SUPERVISOR

CALAWAY SYSTEMS
11.2020 - Current

Assembly Supervisor

Paramount Printing
03.2013 - 11.2020

Dalton High School

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JESSICA PAEZ-RIVERA