JESSICA PAFFORD
Gilbert,AZ
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Brio Italian Grille
Gilbert, AZ
08.2025 - Current
- Responsible for the service of menu items and alcoholic and non-alcoholic beverages to guests in a courteous and efficient manner in accordance with company standards. Assists in the maintenance of the restaurant and equipment area via opening and closing checklists.
- Assisted in menu item descriptions and daily specials to enhance guest knowledge.
- Adapted quickly to changing environments during peak service hours, improving workflow efficiency.
- Built rapport with regular customers, fostering loyalty and repeat business through personalized service.
Server
Park Tavern & Market
Gilbert, AZ
03.2025 - 07.2025
- Provide excellent customer service, taking food and beverage orders, delivering them efficiently, and ensuring a positive dining experience for guests.
Caddie
Topgolf
Gilbert, AZ
08.2024 - 03.2025
- This position required me to carry food and drinks from the kitchen to tables in a manner, Communicating with wait staff and customers to understand their needs and communicating with kitchen staff to relay special requests and allergies, cleaning and restocking work areas, Expediting carry out and catering orders, checking on customers to ensure they are enjoying their meals and addressing any issues, following sanitation and food health safety rules and regulations, reporting customer feedback or requests to restaurant management.
Education
High School -
Bennington High School
Bennington, NE05.2021
Skills
- Organization – Good with keeping workspace organized
- Communication – Can easily communicate with customers and co-workers
- Multitasking – Able to complete a variety of tasks without being overwhelmed
- Customer Service – Plenty of experience with customer service providing a positive attitude and customer satisfaction
- Time Management – Efficient with my time in the workplace
- 4 years of serving/hosting experience
- Safe food handling
Certification
- Title 4 Liquor Certification
- Food Handlers Certification
Timeline
Server
Brio Italian Grille
08.2025 - Current
Server
Park Tavern & Market
03.2025 - 07.2025
Caddie
Topgolf
08.2024 - 03.2025
High School -
Bennington High School