Jessica Palma
Fresno,CA
Summary
I have over 10 years of customer service experience. I am trained in multiple jobs from over the years. I am currently an assistant manager at a retail store. Some of the skills I have acquired over the years are working at a fast pace to maintain projects get done in a timely manner, being organized, interpersonal communication.
Overview
6
6
years of professional experience
Work History
Assistant manager
5.11 tactical
11.2022 - Current
- As an assistant manager I'm in charge of the store when my store manager is out
- Most of the time I am in the back email, making quotes and doing invoices for different departments
- When I Am the sales floor I help customers look for their uniforms among other items they need
- We do Alterations at our store so we mark them for size and fill out paperwork to maintain the organization of each person items
- I will do deposit/ auditing
- Ensuring everything is done around the store especially when we get new directives
- I am also in charge setting up community events to help drive business
Associate
Walmart neighborhood market
10.2020 - 11.2022
- I started out as a personal shopper, I had to learn each area of the store to make sure I find their items fast and efficiently
- I was also in charge making sure the orders organized and were in good quality
- I also worked in the produce department where I would receive freight and had every item out on the sales floor
- I had to make sure the produce back room clean and organize everyday
- Lastly I worked on the sale floor as the gold star with that I had to make sure all the end caps were what they were supposed to be and was scanned into the location
- I also had to maintain my area that I was assigned too which included zoning, topstock
Department manager
Stein mart
10.2018 - 08.2020
- I was in charge of communicating with guest and maintaining my department at the time
- I had to trained new hires, I was in charge of opening and closing the store, I had to handle cash and doing deposit
- I also had to receive freight and to be able to have the new changes done on time
Education
Degree - Health/ business
Fresno city college
Fresno, CA09.2024
Skills
- Time management
- Interpersonal communication
- Problem solving
- Team work
- Adaptability
Accomplishments
Associate of the month February 2019, associate of the year 2019, and certification of appreciation for safety 2022
Timeline
Assistant manager
5.11 tactical
11.2022 - Current
Associate
Walmart neighborhood market
10.2020 - 11.2022
Department manager
Stein mart
10.2018 - 08.2020
Degree - Health/ business
Fresno city college