Jessica Palmer

Responsible for leading and coaching an 8-person team of Respiratory Sales Specialists (ranging from new to tenured). Accountable for a multi-billion-dollar portfolio, while staying current with scientific knowledge and industry trends, always keeping the patients at the forefront of what we do

• Coached and led representatives to maximize their contribution to Territory, Region, and Nation performance goals.
• Empowered representatives to take business ownership, leading to increased sales.
• Hired, trained, and motivated new sales representatives.
• Supported tenured representatives to achieve their career goals, with multiple representatives advancing to Specialty positions.

Fostered communication to bridge gaps and promote loyalty and repeat business with healthcare professionals in individual, and group practices, ACOs, and IDNs, by developing strong business relationships. Gaining access to valuable customers.

• Collaborated with internal and external stakeholders including External Expert Physicians and Medical Assistants, Reimbursement Specialists, Medical Science Liaisons, Hospital Account Managers, Health System Account Managers, Corporate and Independent Account Managers, and Payor Account Managers to align strategies and goals, ensuring continual sharing of information and feedback.
• Problem solved with key external stakeholders to open doors for patient medication access, including commercial, Medicare, and county Medicaid plans.
• Executed quarterly business analysis to identify successes/key business opportunities then designed strategic action plan aligned to the National business strategy (both as a Sales Specialist and District Manager), achieving business plan objectives.

• Trained and assisted in the development of Professional Sales Representatives through the “Leadership without Authority” approach
• Regional Peer Educator Lead- collaborated with regional leaders to uncover training opportunities and lead Peer Educators in developing workshops and one-on-one mentoring to improve sales.
• Accepted additional responsibilities as a District Specialty Professional while managing existing territory for one year.
• Developed Key Opinion Leaders for promoted products and coordinated schedules to ensure proper speaker utilization.

Responsible for promoting the Dermatology portfolio to Dermatologists and Pediatricians throughout Orange, Los Angeles, and San Diego County.

• Improved territory total portfolio sales from last regionally to the top 10% regionally in the first year of employment.
• Personal sales excellence ranked in the top 5% Nationally, with multiple achievements.