Jessica Palmer
Spring
Summary
Experienced Pharmacy Technician with over 7 years in retail pharmacy operations, specializing in insurance claim resolution and prescription processing. Skilled in managing prior authorization workflows and effectively communicating with providers, patients, and insurance representatives. Detail-oriented and reliable in high-volume environments, consistently adhering to HIPAA and pharmacy regulations.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician
CVS Pharmacy
Houston
03.2016 - Current
- Process prescriptions accurately including data entry, labeling, and dosage calculations
- Initiate prior authorization requests by contacting providers and submitting required insurance documentation
- Reprocess prescriptions upon prior authorization approval to ensure timely patient access to medications
- Identify insurance claim rejections related to prior authorization requirements and follow proper resolution steps
- Communicate with physicians, insurance companies, and patients regarding prescription status and required follow-up
- Resolve billing and insurance discrepancies while maintaining compliance with pharmacy policies
- Maintain HIPAA compliance while handling confidential patient and prescription information
- Manage high-volume inbound and outbound calls in a fast-paced pharmacy environment
- Support pharmacists with daily workflow, prescription verification, and administrative tasks
Pharmacy Technician Trainee
CVS Pharmacy
Houston
03.2016 - 03.2018
- Assisted pharmacists with prescription preparation and entered data accurately to ensure timely service
- Supported insurance claim submission and resolved issues to facilitate reimbursement
- Communicated with patients about prescription updates and requirements to enhance understanding and compliance
- Maintained accurate patient records and pharmacy documentation
Shift Supervisor
CVS
Houston
03.2015 - 03.2018
- Supervised daily store operations and supported team workflow
- Resolved customer issues and ensured positive service experience
- Communicated effectively between staff and management
Cashier
CVS
Houston
03.2014 - 03.2015
- Processed transactions to ensure customer satisfaction and loyalty
- Assisted customers with inquiries to enhance their shopping experience
- Organized merchandise and supported operations to maintain a welcoming store environment
Education
High School Diploma -
East Feliciana High School
Jackson, LA05-2012
Skills
Pharmacy systems (RxConnect) and point of sale proficiency
- HIPAA compliance
- Patient confidentiality
- Insurance billing
- Workflow optimization
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Customer service and support
Timeline
Certified Pharmacy Technician
CVS Pharmacy
03.2016 - Current
Pharmacy Technician Trainee
CVS Pharmacy
03.2016 - 03.2018
Shift Supervisor
CVS
03.2015 - 03.2018
Cashier
CVS
03.2014 - 03.2015
High School Diploma -
East Feliciana High School