Jessica Pantaleon
Brentwood,NY
Summary
Experienced healthcare professional skilled in front-desk operations, patient scheduling, and medical records management. Recognized for fostering efficient office workflows through a collaborative approach and seamlessly adapting to changing needs. Proficient in patient communication, appointment coordination, and providing comprehensive administrative support.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Cardiology Department
10.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Uploaded Holters Monitors and made sure they worked at its full capacity
- scanned files into the system
- created prior authorization and called insurance, doctors offices, and parents to insure all information is accurate and ready for patients appointments.
- trained to place monitors on patients
Crew Member
Wendy's
07.2023 - 10.2023
- Register, charge, dishes, make drinks, coordinate, restock, clean
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service Associate
Walgreens
02.2023 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Leader
Tropical Smoothie Cafe
10.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- opened and closed store making sure everything was in order
- handled register and made sure balance was accurate
Education
College in General Studies -
Suffolk County Community College
Brentwood, NY11-2025
High school diploma -
Brentwood High School
Brentwood, NY06.2023
Skills
- Appointment management
- Reminder calls
- Letter preparation
- Bilingual in Spanish
- Excellent costumer service
- Communications skills
- Strong multitasking
- Organization skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Cardiology Department
10.2023 - Current
Crew Member
Wendy's
07.2023 - 10.2023
Customer Service Associate
Walgreens
02.2023 - 08.2023
Shift Leader
Tropical Smoothie Cafe
10.2021 - 02.2022
High school diploma -
Brentwood High School
College in General Studies -
Suffolk County Community College
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