Jessica Parker
Knoxville,TN
Summary
Proven track record of enhancing operational efficiency, demonstrated during tenure at Amazon Corporation. Skilled in inventory management and time management, adept at driving significant improvements in warehouse organization. Excelled in roles requiring file maintenance and schedule management, achieving high levels of customer satisfaction and team productivity.
Overview
23
23
years of professional experience
Work History
Inbound Stower
Amazon Warehouse
Maryville, TN
10.2023 - Current
- Worked flexible hours, including weekends and holidays, to meet warehouse demands.
- Identified damaged goods received as part of the shipment process and reported them accordingly.
- Scanned and placed items into specific storage locations using handheld scanners.
- Engaged in continuous learning to stay updated on warehouse best practices and safety standards.
- Communicated effectively with team members regarding daily tasks and expectations.
Office Clerk
Pro Mark Inc
Knoxville, TN
05.2017 - 11.2023
- Filing documents and notices of payments.
- Getting paperwork ready for state and non-state jobs.
- Answering a multi-phone line.
- Performing bookkeeping duties.
- Greet customers in person and through the phone.
- Transcribed documents and maintained high levels of accuracy.
- Kept office records organized and supplies well-stocked for optimal team performance.
Photographer Assistant
Cherry Hill Photography
Chattanooga, TN
11.2016 - 04.2017
- Photographing children and animals that came in for pictures with Santa and the Easter Bunny.
- Handling of Payments from Customers.
- Fast-paced and high-tension situations.
- Planned and obtained original shots using innovative thinking and new techniques.
- Directed models and subjects during photo shoots to capture desired expressions and poses.
- Set up camera control equipment, stands, and tripods for shoots.
Technical Support and Retention Specialist
Convergys Corporation
Chattanooga, TN
01.2015 - 06.2015
- Adhered to scripted responses and standardized plans to address problems.
- Managed communication with at-risk customers, negotiating solutions to retain their business.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Communicate with confused and furious customers and resolve all technical and billing issues that haven't been resolved
- Analyzed customer feedback and developed new techniques to ensure customer retention.
Inbound Stower
Amazon Corporation
Charleston, TN
09.2011 - 08.2014
- Trained and operated forklifts, double walkie, reach, and clamp truck.
- Provided guidance to junior members of the team on best practices.
- Identified and resolved issues to maintain connectivity and minimize downtime.
- Demonstrated excellent communication skills both verbally and written.
- Maintained accurate records of stowed items for inventory tracking purposes.
- Assisted in the organization and cleanliness of the warehouse to maintain a safe working environment.
- Followed safety protocols to prevent accidents and injuries in the workplace.
Office Clerk
Hi-Way Materials
Knoxville, TN
06.2002 - 08.2011
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered messages and ran errands.
- Managed daily office operations and maintained a clean and efficient workspace.
Education
Bachelor of Science - Child Protection and Juvenile Justice
Bellevue University
11.2022
Associate - Paralegal Studies
Pellissippi State Community College
Knoxville, TN05.2020
Skills
- Time management
- File maintenance
- Word processing
- Schedule management
- File organization
- Office experience
- Filing systems
- Inventory management
Additionalinformation - Volunteerexperience
CAC Knox County Grandparents raising children, 01/01/22, Present
References
References available upon request.
Timeline
Inbound Stower
Amazon Warehouse
10.2023 - Current
Office Clerk
Pro Mark Inc
05.2017 - 11.2023
Photographer Assistant
Cherry Hill Photography
11.2016 - 04.2017
Technical Support and Retention Specialist
Convergys Corporation
01.2015 - 06.2015
Inbound Stower
Amazon Corporation
09.2011 - 08.2014
Office Clerk
Hi-Way Materials
06.2002 - 08.2011
Bachelor of Science - Child Protection and Juvenile Justice
Bellevue University
Associate - Paralegal Studies
Pellissippi State Community College