Jessica Parker
Kinston,NC
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LPN
CENTERWELL HOME HEALTH
03.2020 - Current
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
LPN
ASSISTED CARE
10.2016 - 02.2020
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
Licensed Practical Nurse
Harmony Hall Nursing And Rehabilitation Center
02.2015 - 09.2016
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Comforted and counseled patients and families throughout care process.
- Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
Licensed Practical Nurse
Goldsboro Pediatrics
09.2013 - 01.2015
- Delivered compassionate care to patients, addressing their concerns and ensuring their comfort throughout the clinic visit.
- Improved the efficiency of clinic operations through diligent record-keeping and documentation of patient information.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations in all aspects of documentation and communication.
Med Tech/CNA/SIC
Spring Arbor of Kinston
06.2011 - 08.2012
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
Education
Associate of Applied Science - Nursing
Lenoir Community College
07.2013
Skills
- Detail-Oriented Organization
- Customer Engagement
- Effective Communication
- Proficient in Computer Applications
- Goal-Oriented Mindset
- Efficient Learner
- Dedicated Work Ethic
- Analytical Problem Solving
- Delivers Results in High-Pressure Situations
- Motivational Mindset
- Scheduling
Certification
- LPN
- First Aid/ CPR
- PN, 05/01/23, NC
Timeline
LPN
CENTERWELL HOME HEALTH
03.2020 - Current
LPN
ASSISTED CARE
10.2016 - 02.2020
Licensed Practical Nurse
Harmony Hall Nursing And Rehabilitation Center
02.2015 - 09.2016
Licensed Practical Nurse
Goldsboro Pediatrics
09.2013 - 01.2015
Med Tech/CNA/SIC
Spring Arbor of Kinston
06.2011 - 08.2012
Associate of Applied Science - Nursing
Lenoir Community College
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