Jessica Parkus
Rector,AR
Summary
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages and developing unique drink recipes to enhance customer satisfaction. Ability to maintain calm and manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
11
11
years of professional experience
Work History
Waitress
Horton's BBQ
Kennett, Missouri
01.2025 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Stocked service areas with supplies during slow periods.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Barista
Mudslingers Drive-thru Coffee
Kennett, Missouri
08.2022 - Current
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Monitored inventory levels of supplies and restocked when necessary.
- Created signs and displays to advertise store products or events.
- Described menu items to customers and suggested appealing products.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Utilized POS system to receive and process customer payments.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Assembly Line Worker
Utility Trailer
Paragould, Arkansas
12.2017 - 07.2018
- Followed standard operating procedures while performing tasks on the assembly line.
- Performed quality checks on products and documented discrepancies.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
Kitchen Staff/ Cashier
Casey's General Store
Portageville, Missouri
03.2014 - 07.2015
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared a variety of foods according to customers' orders, following approved procedures.
- Monitored inventory of supplies and communicated needs to supervisor.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Operated various kitchen appliances such as mixers, ovens, fryers.
- Took customer orders accurately and processed payments accordingly.
Education
Associates Degree - Dental Assisting - Registered Dental Assistant
Arkansas Northeastern College
Blytheville, AR05-2016
High School Diploma -
Portageville High School
Portageville, Missouri05-2012
Skills
- Astra brand espresso machine operation
- Opening and closing duties
- Safe food handling practices
- Point of sale operation
- Exceptional customer service
- Speedy and efficient
- Attention to detail
- Solid problem solver
- Multitasking and organization
- Positive and professional
- Friendly and outgoing
Timeline
Waitress
Horton's BBQ
01.2025 - Current
Barista
Mudslingers Drive-thru Coffee
08.2022 - Current
Assembly Line Worker
Utility Trailer
12.2017 - 07.2018
Kitchen Staff/ Cashier
Casey's General Store
03.2014 - 07.2015
Associates Degree - Dental Assisting - Registered Dental Assistant
Arkansas Northeastern College
High School Diploma -
Portageville High School
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