Jessica Paulsen
Branch Manager
Oshkosh,WI
Summary
Dynamic Branch Manager at OneMain Financial with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in coaching and mentoring teams while ensuring compliance with regulations. Expertise in financial services and attention to detail led to improved loan processing accuracy and client retention. Committed to fostering a high-performance culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
07.2019 - Current
- Assisted in daily operations to ensure efficient branch functionality.
- Supported customer service initiatives to enhance client satisfaction and retention.
- Learned company policies and procedures to support compliance and operational standards.
- Participated in training sessions to develop skills and improve service delivery.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Daily morning huddles to go over any policy changes, review individual and branch goals.
- Evaluated employee performance monthly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Analyzed credit applications to assess risk and determine loan eligibility.
- Mentored junior staff on best practices in loan origination and customer service strategies.
- Maintained strict confidentiality of company records and client information.
- Collaborated with clients to gather necessary documentation for loan processing.
- Educated clients on loan products, processes, and repayment options.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
District Manager
Supercuts
07.2016 - 06.2019
- Implemented operational efficiencies that improved service delivery and customer satisfaction across multiple locations.
- Oversaw daily salon operations, ensuring high standards of service and customer satisfaction.
- Managed scheduling and staff assignments to optimize workflow and efficiency.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Conducted performance evaluations, providing constructive feedback to enhance employee growth.
- Setting and monitoring achievement goals for each Salon.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created a commission program for the salons to promote retail sales.
- Did all of the requirements of still being behind the chair such as haircutting, coloring, consultation.
- Made sure there was continuing education in all of the salons to maintain company and personal standards.
Salon Owner/Operator
Self-employed
07.2013 - 06.2017
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Created a welcoming environment that enhanced client experience and loyalty.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Oversaw daily salon operations and performed general salon tasks.
Education
Bachelor of Arts - Cosmetology
Empire Beauty School
Appleton, WI06-2010
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Interviewing and hiring
- Account review
- Goals and performance
- Cash handling
- Financial services
Accomplishments
- Received the “Compliance Elite Award” several quarters in a row for exemplary performance of following company policies and procedures
Certification
- Cosmetology License - 2011-present
- Life Insurance License (credit and term)- 2019 - present
Timeline
Branch Manager
OneMain Financial
07.2019 - Current
District Manager
Supercuts
07.2016 - 06.2019
Salon Owner/Operator
Self-employed
07.2013 - 06.2017
Bachelor of Arts - Cosmetology
Empire Beauty School
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