Jessica Pena
The Bronx,NY
Summary
Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
21
21
years of post-secondary education
Work History
Teacher's Assistant
ACDS Westchester
Scarsdale, NY
06.2021 - Current
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Handed out classroom materials, like pencils, paper and crayons.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
- Provided support to help students with special needs learn and grow.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Reviewed lesson material with students individually or in small groups.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Worked with lead teacher to monitor class schedule and take attendance.
Claims Assistant
Logan Bus Company
Brooklyn, New York
10.2020 - 06.2021
- Logged, allocated and managed claims.
- Prepared files, letters and notices.
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Created and updated [Software] tracking spreadsheets.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Checked level and type of coverage and evaluated contracts.
- Reviewed [Number] patient cases per week and verified insurance coverage information.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Determined appropriateness of payers to protect organization and minimize risk.
- Communicated effectively with staff members of operations, finance and clinical departments.
Paraprofessional
United Staffing Solutions
New York, NY
10.2018 - 10.2020
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Reported to school nurse whenever necessary for child with medical limitations.
Direct Care Counselor
Community Action For Human Services
Bronx, New York
08.2010 - 05.2018
- Documented activities and behaviors in residential patients.
- Arranged and helped with medications according to established schedule.
- Prepared healthy foods based on personalized nutrition plans.
- Coordinated community resources and secured referrals.
- Assisted patients with completing personal grooming tasks such as bathing and dressing.
- Managed schedules and transported individuals to doctor appointment and activities.
Administrative Assistant
Active Staffing Solutions
New York, NY
11.2004 - 09.2009
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Education
School Bus Monitor / Attendant Certification - School Bus Safety Training Program
K.E.R.F Corp Safety Training School
Bronx, NY 08.2020 - 09.2020
High School Diploma - General Studies
Bread & Roses High School
New York, NY 09.2000 - 06.2004
Associate of Applied Science - Radio And Television Broadcasting Technology
Kingsborough Community College of The City University of New York
Brooklyn, NY 09.2011 - 04.2022
Music Management Certification - Radio And Television Broadcasting Technology
The Institute of Audio Research
New York, NY 09.2015 - 06.2022
Skills
Group and individual instruction
undefinedAdditional Information
- requestReferences available upon requestReferences available upon requestReferences available upon request
Timeline
Teacher's Assistant
ACDS Westchester
06.2021 - Current
Claims Assistant
Logan Bus Company
10.2020 - 06.2021
School Bus Monitor / Attendant Certification - School Bus Safety Training Program
K.E.R.F Corp Safety Training School
08.2020 - 09.2020
Paraprofessional
United Staffing Solutions
10.2018 - 10.2020
Music Management Certification - Radio And Television Broadcasting Technology
The Institute of Audio Research
09.2015 - 06.2022
Associate of Applied Science - Radio And Television Broadcasting Technology
Kingsborough Community College of The City University of New York
09.2011 - 04.2022
Direct Care Counselor
Community Action For Human Services
08.2010 - 05.2018
Administrative Assistant
Active Staffing Solutions
11.2004 - 09.2009
High School Diploma - General Studies
Bread & Roses High School
09.2000 - 06.2004
Similar Profiles
Karen CespedesKaren Cespedes
Social Work Assistant at ACDS WestchesterSocial Work Assistant at ACDS Westchester
Jennifer DrewJennifer Drew
Teacher's Assistant at ACDS, Inc.Teacher's Assistant at ACDS, Inc.
Daniel SilvaDaniel Silva
Atendente de call center at ACDS CALL CENTER S/AAtendente de call center at ACDS CALL CENTER S/A
Keyanna ClagonKeyanna Clagon
Office Coordinator at The SMILE CenterOffice Coordinator at The SMILE Center
Laisha GerbacioLaisha Gerbacio
Intern at South Bronx Community Charter High SchoolIntern at South Bronx Community Charter High School