Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Pena

Brownsville

Summary

Compassionate phlebotomist with proven expertise in venipuncture and patient care at Labcorp. Enhanced patient experiences through effective communication and adaptability, excelling in high-pressure situations. Established trust with diverse populations while ensuring accurate specimen handling and tracking, contributing to timely testing results.

Overview

25
25
years of professional experience

Work History

Phlebotomist

Labcorp
01.2005 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Teacher

Southwest Key Programs- Casa Padre
01.2017 - 07.2017
  • Developed strong relationships with students, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Assistant Manager

Burger King
01.2000 - 01.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Bachelor of Arts - Education

University of Texas
TX
12-2019

Skills

  • Venipuncture
  • Patient care
  • Specimen handling
  • Billing
  • Teaching
  • Management

Timeline

Teacher

Southwest Key Programs- Casa Padre
01.2017 - 07.2017

Phlebotomist

Labcorp
01.2005 - Current

Assistant Manager

Burger King
01.2000 - 01.2005

Bachelor of Arts - Education

University of Texas

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