Jessica Peninger
Charlotte,NC
Summary
Versatile and detailed manager, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Noble Smoke
Charlotte, N.C.
04.2021 - 12.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Established policies for cash handling procedures to maximize security measures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained detailed records of sales transactions and daily shift reports.
Assistant Manager
Mellow Mushroom Pizza Bakers
Charlotte, N.C.
03.2015 - 04.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Central Piedmont Community College
Charlotte, NCSkills
- Schedule oversight
- Inventory management
- Sales reporting
- Recruitment and hiring
- Coaching and mentoring
- Staff supervision
- Customer service and satisfaction
- Money handling
- Reporting and documenting
Certification
- ServeSafe
Timeline
Assistant Manager
Noble Smoke
04.2021 - 12.2024
Assistant Manager
Mellow Mushroom Pizza Bakers
03.2015 - 04.2021
GED -
Central Piedmont Community College
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