Jessica Penza
Ridley Park,PA
Summary
Professional individual with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records looking to advance through education and on the job training. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting l staff and patients effectively.
Overview
13
13
years of professional experience
Work History
Management & Server
Rosemary
05.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server and Bartender
Bonefish Grill
01.2015 - 07.2022
- Attended off-site events to promote our product and contribute to charitable causes
- Regularly engaged in communication to build rapport and ensure repeat customers
- Assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal and drink preparations
- Quickly and effectively solve customer challenges
- Frequently assist colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lash & Brow Artist
Subbio Plastic Surgery & Medical Spa
01.2020 - 01.2021
- Responsible for performing consultations to asses necessary lash treatment, based on client's lash health and goals
- Responsible for performing consultations to asses necessary brow treatment, based on client's brow goals
- Safely applied wax to the skin to preform brow shaping
- Safely applied brow henna & tint to the hair follicle
- Educated clients on how to maintain lashes & brows in between appointments
- Maintained a safe work environment through sanitation & sterilization
- Managed grassroots & social media marketing
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Enhanced client satisfaction by providing personalized brow shaping and styling services.
Medical Assistant
Subbio Plastic Surgery & Medical Spa
01.2020 - 01.2021
- Prepare patients for procedures
- Maintained appropriate lab logs
- Sanitized examination and treatment rooms
- Served as a liaison between physician and patients
- Followed HIPPA protocol
- Managed equipment & inventory
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Lash Artist
The Wink Lab
01.2019 - 01.2020
- Responsible for performing consultations to asses necessary lash treatment, based on client's lash health and goals
- Regularly follow up with client's to educate them on how to properly take care of their lashes, and to keep natural lash healthy
- Quickly and effectively solve client challenges
- Managed grassroots and social media marketing
- Responsible for monetary transactions
- Responsible for scheduling and client bookings
Customer Service Associate
Double Decker Pizzeria
01.2012 - 01.2015
- Success multitasking while remaining professional and courteous in fast-paced environments
- Responsible for opening/closing, stocking, organizing and cash handling
- Adapted well to a very unique team work-based system
- Maintain quality control/satisfaction, constantly seeking new ways to improve customer service
Education
Skin Care Analysis, Infection Control, Anatomy, and Physiology
Venus Beauty Academy
Pennsylvania Esthetician License -
Certified in Lash Extensions -
Certified in Brow Shaping & Tinting -
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Strong multitasking
Timeline
Management & Server
Rosemary
05.2022 - Current
Lash & Brow Artist
Subbio Plastic Surgery & Medical Spa
01.2020 - 01.2021
Medical Assistant
Subbio Plastic Surgery & Medical Spa
01.2020 - 01.2021
Lash Artist
The Wink Lab
01.2019 - 01.2020
Server and Bartender
Bonefish Grill
01.2015 - 07.2022
Customer Service Associate
Double Decker Pizzeria
01.2012 - 01.2015
Pennsylvania Esthetician License -
Certified in Lash Extensions -
Skin Care Analysis, Infection Control, Anatomy, and Physiology
Venus Beauty Academy