Jessica Perez
Danville,IL
Summary
Knowledgeable professional offering 17 years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SC QC Associate Resource - Lab Supervisor
Quaker Oats
Danville, IL
04.2022 - Current
- Developed and implemented quality control systems to ensure product met customer requirements.
- Conducted inspections of incoming materials for conformance to specifications.
- Monitored the production process to identify areas of improvement and ensure consistent product quality.
- Oversaw the calibration of all laboratory equipment, ensuring accuracy of results.
- Created and maintained detailed records of test results and analysis.
- Supervised a team of laboratory technicians, providing guidance on technical matters as needed.
- Ensured that all activities in the lab were performed in accordance with safety protocols.
- Provided support during internal and external audits, ensuring compliance with regulatory standards such as GMP and ISO 9001, 2015.
- Analyzed data from experiments or tests to determine if products meet required specifications or standards.
- Coordinated with suppliers regarding new materials or changes to existing ones.
- Developed training programs for laboratory personnel on proper procedures for testing products according to established standards.
- Maintained adequate inventory levels of laboratory supplies
- Reviewed test reports from other laboratories for accuracy and completeness before releasing them.
- Assisted in troubleshooting process problems associated with non-conforming products.
- Participated in design reviews for new products or processes, providing feedback on potential quality concerns.
- Documented any incidents involving non-compliance with company policies or procedures, recommending corrective actions where appropriate.
- Organized meetings between management staff and QA personnel to discuss current projects and review overall performance metrics.
- Provided input into the development of procedures for sampling plans, statistical process control charts, inspection criteria and other methods used in the evaluation of product quality.
- Adjusted, repaired and replaced defective equipment parts and materials.
- Monitored and provided input into improving efficiency of processes and procedures.
- Kept records of quality reports and statistical reviews.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Troubleshot product issues and fixed problems.
- Collaborated with suppliers to ensure timely delivery of components meeting all required specification.
- Tracked supplier performance metrics such as defect rate, cost reduction initiatives.
- Managed supplier key performance indicators and checked materials for compliance with specifications.
- Managed company onborarding process, interviewing and selecting new quality assurance personnel.
SC QC Resource - Quality Leader
Quaker Oats
Danville, IL
05.2020 - 04.2022
- Developed and implemented quality assurance policies, procedures and standards to ensure product quality.
- Conducted periodic audits of production processes to identify opportunities for improvement.
- Provided guidance on process improvements, risk management and corrective action plans.
- Conducted root cause analysis of non-conforming products or services.
- Analyzed customer feedback data to identify areas where additional quality control measures were needed.
- Ensured that all materials used in the manufacturing process met specified requirements.
- Prepared detailed reports on inspection results, trends and recommendations for continuous improvement initiatives.
- Coached staff on proper use of measuring instruments and statistical techniques to improve accuracy of measurements.
- Participated in cross-functional teams dedicated to driving process excellence through implementation of Lean Six Sigma principles.
- Created training programs related to Quality Assurance best practices, tools, methods and systems.
- Assisted in the development of new products by ensuring adherence to design specifications during each phase of the product lifecycle.
- Reviewed existing documentation such as work instructions, test protocols, technical drawings.
- Investigated customer complaints regarding product defects or inconsistencies.
- Maintained up-to-date records of inspection activities including test results, corrective actions taken.
- Kept records of quality reports and statistical reviews.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Established and accomplished goals for improvements in profits, quality and delivery.
- Initiated change management practices to create new revenue streams and increase operational efficiencies.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
SC QC Sr Associate - Sr Lab Technician
Quaker Oats
Danville, IL
08.2014 - 05.2020
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Monitored performance metrics to assess effectiveness of operational processes.
- Designed training materials to ensure staff compliance with company policies.
- Performed quality assurance testing prior to product launches.
- Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Generated status reports detailing key information, produced documentation and developed presentations.
- Plants SME for holds program, trace recall process, and Quality Health Systems Audit.
C QC Associate Technician - Lab Technician
Quaker Oats
Danville, IL
08.2006 - 08.2014
- Performed quality control checks on in-process and final products to ensure compliance with specifications.
- Reviewed and maintained documentation related to production process, quality systems, test results and other pertinent data.
- Monitored processes to ensure adherence to established quality standards.
- Conducted regular inspections of incoming raw materials for conformance with specified requirements.
- Inspected finished products prior to shipment according to pre-defined criteria.
- Maintained accurate records of inspection results, test results, audit reports.
- Provided technical support to production staff in troubleshooting product issues identified during the QC process.
- Collaborated with Quality Assurance team members on continuous improvement initiatives related to current workflows, procedures, standards, methods.
- Ensured that all relevant regulatory requirements are met throughout the entire QC process.
- Participated in internal audits to assess overall performance against established standards.
- Evaluated existing equipment used in the QC process for accuracy and reliability; made recommendations as needed for replacements or upgrades.
- Performed visual inspections of finished products.
- Conducted tests on product samples and recorded results.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Trained employees in proper equipment use and product testing procedures.
- Investigated or reported questionable test results.
- Calibrated, validated or maintained laboratory equipment.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Participated in out-of-specification and failure investigations and recommended corrective actions.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Adhered to all safety policies and procedures while working in the lab environment.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Delivered on-the-job training and development initiatives to new hires and contractors.
- Ordered supplies for the laboratory as needed.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Prepared lab for daily operations by stocking materials and equipment.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
Education
Bachelor of Science - Occupational Professional Development
Eastern Illinois University
Charleston, IL05-2021
Associate of Arts - Business
Danville Area Community College
Danville, IL07-2017
Skills
- Defect recording
- Cross-Functional Teamwork
- Quality Control Management
- Corrective Action Planning
- Product Testing
- Quality Inspection
- Test Plan Development
- Training and mentoring
- Correction action planning
- Risk Management
- Materials Inspection
- Data Analysis
- Sampling
- Documentation And Reporting
- Detail Oriented
- Finished Product Inspection
- Team Collaboration
- Issue Resolution
- Quality System Implementation
- Problem-solving skills
- Internal Audits
- Spanish Fluency
- Warehouse Operations
- External Audits
- File Management
- Safety Procedures
- Decision-Making
Certification
- HACCP Certified
- Food Safety Preventive Controls Alliance Preventive Controls for Human Food Certified (PCQI)
Languages
Spanish
Professional
References
References available upon request.
Timeline
SC QC Associate Resource - Lab Supervisor
Quaker Oats
04.2022 - Current
SC QC Resource - Quality Leader
Quaker Oats
05.2020 - 04.2022
SC QC Sr Associate - Sr Lab Technician
Quaker Oats
08.2014 - 05.2020
C QC Associate Technician - Lab Technician
Quaker Oats
08.2006 - 08.2014
Bachelor of Science - Occupational Professional Development
Eastern Illinois University
Associate of Arts - Business
Danville Area Community College