Jessica Perez

• Efficiently managed accurate money transfers and protected transactions with standardized procedures
• Boosted customer loyalty by offering consistent gaming standards and closely controlling cashiers
• Met coverage demands by moving cashiers around and reorganizing strategies based on current needs
• Filling out suspicious activity report ( SAR) multiple transactions log ( MTL )
• Filling in for the front line, employee window, vault and running out NRT's when needed
• Knowing the monthly promotions, signing up new guests and giving details on how the card works
• Knowing our guests by the name they request to be known by as well as title, such as Dr. Smith or Mr. & Mrs. Adams. Followed by a smile and how may I assist you today, and ending with, " my pleasure."
• The basics, running and strapping money, wrapping coins, the 10 key calculator, counting chips for guests and dealers and running money in the bill counter
• Resolved complaints and issues involving guests and and employees

• Paying out jackpots and doing intercepts for all guests of $1200 or more
• Filling cassettes and running out an NRT, filling out proper paperwork and dropping it for audit
• Verifying soft count, counting all monies and re strapping
• Verify front lone cashiers, doing buys, taking in dealers tokes filling out proper paperwork
• Running loose change for guests in the jet sort
• Upheld strict financial controls by keeping funds secure and accurately transferring monies
• Promote promotions or services to each guests to consistently achieve our guests satisfaction
• Balanced teller drawers and ATM cash

• Communicated with customers daily to request information and ensure completion of paperwork
• Entered data such as dealers tips, intercepts for our guests when winning a jackpot and keeping track of holds when guest doesn't have proper ID
• Daily count of the vault and at end of day to pack up proper paper work too drop for audit
• Doing buys for the front line cashiers
• Filling chip fills for the pit as well large chip fills for the bank inside the pit
• Making sure all paperwork was filled out properly and all was signed

• Picked up patients charts and brought them back to the office to enter into the computer and file away in the charts
• Put together packets for the employees as well as goodies to market our company to gather new doctors and patients
• Went to lunch in's with doctors
• Consulted with product development teams to enhance products based on customer data
• Answered phoned and data entery

• Worked in the front line to serve our guests
• Cross trained me on the floor as a floor attendant, learned out to write down winning combinations from the slot machine, properly take out taxes for the jackpots and all paperwork
• Was moved into the money room, where I took in food & beverage banks, did large deposits, picked up skims after the races, ran, sorted and strapped all monies that was picked up
• Verified soft count
• Counted the vault in and out

Working for this company I have gained many new skills, such as.

• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, enhancing overall client satisfaction levels.
• Handled sensitive customer data responsibly while adhering strictly to privacy and information security protocols.
• Demonstrated strong attention to detail when processing transactions and maintaining accurate records, minimizing errors and discrepancies throughout daily operations.
• Established and checked coding procedures, monitored reports and updated internal files.