Nicholas Carmichael
Summary
Dynamic professional with a proven track record at Golden Nugget Hotel & Casino, enhancing game integrity and customer trust. Excelled in customer service and problem-solving, significantly improving client satisfaction. Skilled in employee development and adept at fostering teamwork. Demonstrated ability to expand business reach and develop loyal client bases through exceptional service and strategic networking.
Overview
8
8
years of professional experience
Work History
Dual Rate Supervisor
Golden Nugget Hotel & Casino
03.2023 - Current
- Monitored integrity of games and players' pools for internal controls.
- Calculated winnings to verify payment made by dealer.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
Insurance Sales Intern
AAA Western & Central NY
03.2023 - 08.2023
- Participated in regular training sessions to stay informed about the latest insurance products and services, ensuring accurate knowledge when advising clients.
- Enhanced customer loyalty with exceptional service, earning numerous referrals from satisfied clients.
- Generated new business opportunities through cold calling and networking events, expanding the agency''s reach within the community.
Cashier/Helping Hands/Frozen Customer Service
Wegmans Supermarket
07.2016 - 08.2022
- Assisted customers with purchases, ensuring a positive shopping experience.
- Processed transactions efficiently to reduce wait times and improve customer satisfaction.
- Helped Clean the Parking Lot to make driving and parking easier
- Stocked Frozen Food shelves and assisted customers in finding products
Education
Bachelor of Science - Business Administration And Management
Medaille University
Buffalo, NY05-2023
Skills
- Employee development
- Greeting guests
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Dual Rate Supervisor
Golden Nugget Hotel & Casino
03.2023 - Current
Insurance Sales Intern
AAA Western & Central NY
03.2023 - 08.2023
Cashier/Helping Hands/Frozen Customer Service
Wegmans Supermarket
07.2016 - 08.2022
Bachelor of Science - Business Administration And Management
Medaille University
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