Summary
Overview
Work History
Education
Skills
Timeline
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Corinna Cranbourne

Cathedral City

Summary

Dynamic professional with extensive experience at Agua Caliente Casino, excelling in cash management and compliance training. Proven track record in enhancing customer satisfaction and fostering team development. Adept at resolving conflicts and maintaining vendor relationships, ensuring operational excellence in fast-paced environments. Committed to upholding gaming regulations and workplace safety.

Overview

10
10
years of professional experience

Work History

Dual Rate Supervisor

Agua Caliente Casino
Rancho Mirage
07.2023 - 02.2025
  • Notified the table games leadership of irregularities in play for prompt resolution.
  • Resolved minor technical problems with cash operating machines.
  • Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
  • Developed strong relationships with vendors, ensuring timely deliveries, and favorable pricing agreements.
  • Maintained strict compliance with industry regulations and company policies through comprehensive training initiatives.
  • Monitored staffing levels to provide adequate coverage for guest services.
  • Supervised company assets in assigned section following corporate and state gaming rules and policies.
  • Supervised daily operations in a fast-paced casino environment.

Main Banker

Agua Caliente Casino Resort & Spa
02.2018 - 07.2023
  • Improved cash management efficiency by implementing streamlined procedures and accurate recordkeeping.
  • Assisted in training new Main Bankers, sharing knowledge of best practices, and fostering a supportive learning environment.
  • Managed large sums of money efficiently, reducing the risk of loss or discrepancies in accounting records.
  • Managed daily banking operations for a luxury casino resort and spa.
  • Processed cash transactions accurately and efficiently for guest services.

Retail Lead

Agua Caliente Casino
02.2015 - 08.2018
  • Launched successful loyalty program initiatives that boosted repeat business by rewarding loyal customers with exclusive incentives and special offers.
  • Managed daily operations, ensuring the smooth running of the departments and maintaining high levels of customer service.
  • Enhanced store layout, creating an inviting atmosphere that encouraged customers to spend more time browsing merchandise.

Education

High School Diploma -

Beaumont Senior High School
Beaumont
06.2008

Skills

Identification checks

  • Cash management
  • Compliance training
  • Technical problem solving
  • Operations supervision
  • Customer satisfaction improvement
  • Vendor relationship management
  • Staff scheduling
  • Conflict resolution
  • Team leadership
  • Employee development
  • Workplace safety
  • Compliance management
  • Team motivation
  • Gaming regulations
  • Recordkeeping skills

Timeline

Dual Rate Supervisor

Agua Caliente Casino
07.2023 - 02.2025

Main Banker

Agua Caliente Casino Resort & Spa
02.2018 - 07.2023

Retail Lead

Agua Caliente Casino
02.2015 - 08.2018

High School Diploma -

Beaumont Senior High School

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