Jessica Perez

• Managed daily operations of commercial and residential properties, ensuring tenant satisfaction and property maintenance.

• Supervised leasing, rent collection, and budget management to meet financial goals.

• Addressed tenant inquiries and resolved conflicts using strong interpersonal and problem-solving skills.

• Collaborated with contractors for property repairs, improvements, and regular maintenance.

• Enforced compliance with housing regulations and lease agreements.

• Developed marketing strategies to maintain high occupancy rates.

• Ensured proper handling of security deposits, lease renewals, and vacated unit inspections.

• Utilized property management software (Yardi, Real Page, Bluemoon) for efficient record-keeping and reporting.

• 8 years of experience with Lease-up New Construction.

• Addressed and resolved complaints.
• Oversaw budgeting process for assigned properties.
• Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
• Explained policies and procedures to tenants and enforced rules.
• Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Handled security deposit refunds.