Jessica Perez
Covington,GA
Summary
Results-oriented customer service and office management professional with a strong record of boosting customer satisfaction and optimizing operational workflows. Expert in Microsoft Office and bilingual communication, effectively promoting collaborative team environments and enhancing client relations. Dedicated to delivering exceptional service in property management while tailoring responses to meet diverse needs.
Overview
10
10
years of professional experience
Work History
ASSISTANT MANAGER
Dominium Management Services
McDonough, GA
12.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Seasonal Job - BARTENDER
Georgia Renaissance Festival
Fairburn, GA
07.2017 - Current
- Maintained bar cleanliness and organization, ensuring a welcoming environment.
- Verified customer age for alcohol consumption, ensuring compliance with legal requirements.
- Accurately handled cash transactions, reducing errors and improving efficiency.
- Monitored inventory and restocked supplies, preventing shortages and maintaining service flow.
- Engaged with customers professionally, enhancing their experience and satisfaction.
LEASING CONSULTANT
Dominium Management Services
McDonough, GA
10.2024 - 12.2024
- Conducted apartment tours, provided property information, and processed leases.
- Handled tenant inquiries and addressed concerns promptly.
- Created advertising campaigns for vacancies and handled inquiries.
- Processed move-outs efficiently.
- Assisted with reports on occupancy, delinquency, and market trends.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
FRONT OFFICE CLERK/RECEPTIONIST
Newton County School System
Covington, GA
09.2022 - 06.2024
- Answer and route calls, greet visitors, and manage intercom, ensuring smooth communication.
- Facilitate efficient office operations by greeting and assisting parents, students, and staff.
- Coordinate event planning and scheduling for the principal, ensuring seamless event execution.
- Utilize Microsoft, Canva, SimpDismissal, and Infinite Campus to manage information accurately.
- Email parents, staff, and students about upcoming events, ensuring timely information dissemination.
DISPATCHER
Sea Truckin LLC
Covington, GA
01.2021 - 04.2022
- Maintained accurate driver schedules, delivery times, and customer feedback, ensuring compliance.
- Coordinated driver logistics, optimizing route efficiency for timely deliveries.
- Collaborated with drivers and customer service teams, enhancing customer satisfaction and retention.
LEASING CONSULTANT
Alexander Property Group
Atlanta, GA
09.2018 - 09.2021
- Facilitated lease renewals, ensuring tenant satisfaction and prompt issue resolution.
- Processed payments with AMSI and bank systems, maintaining financial accuracy.
- Conducted property inspections to ensure compliance with Dekalb County codes.
- Leased apartments to new tenants, contributing to high occupancy rates.
- Resolved daily tenant issues, enhancing overall resident experience.
- Coordinated with residents and maintenance teams to ensure apartments met quality standards, fostering a positive living environment.
FRONT END MANAGER
Georgia Renaissance Festival
Fairburn, GA
04.2018 - 07.2019
- Managed customer complaints and rectified issues to complete satisfaction.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
LEASING CONSULTANT
BMGA PROPERTIES
Atlanta, GA
05.2018 - 09.2018
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Conducted routine inspections of common areas for maintenance and safety compliance.
CASHIER
Tienda Linda Vista
Atlanta, GA
04.2015 - 02.2017
- Greeted customers and maintained a clean checkout area, improving store environment.
- Stocked shelves and marked prices, ensuring product availability and organization.
- Engaged with customers to provide a welcoming shopping experience, contributing to a positive store atmosphere.
Education
Elementary Education -
Western Governors University
Salt Lake City, UTHIGH SCHOOL DIPLOMA - undefined
James Madison High School
06.2019
Skills
- Time Management
- Judgment
- Decision Making
- Mathematics
- Customer Service
- Personal Service
- Computers
- Electronics
- Coordination
- Bilingual
- Office Administration
- Office Management
- Microsoft Word
- Computer Skills
- Word processing
- Typing
- Clerical experience
- Organizational skills
- Event Planning
- Merchandising
- Microsoft Office
- Management
- Guest Services
- Translation
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff development
- Budgeting and finance
Languages
Spanish: Native/ Bilingual
English: Native/ Bilingual
Timeline
ASSISTANT MANAGER
Dominium Management Services
12.2024 - Current
LEASING CONSULTANT
Dominium Management Services
10.2024 - 12.2024
FRONT OFFICE CLERK/RECEPTIONIST
Newton County School System
09.2022 - 06.2024
DISPATCHER
Sea Truckin LLC
01.2021 - 04.2022
LEASING CONSULTANT
Alexander Property Group
09.2018 - 09.2021
LEASING CONSULTANT
BMGA PROPERTIES
05.2018 - 09.2018
FRONT END MANAGER
Georgia Renaissance Festival
04.2018 - 07.2019
Seasonal Job - BARTENDER
Georgia Renaissance Festival
07.2017 - Current
CASHIER
Tienda Linda Vista
04.2015 - 02.2017
HIGH SCHOOL DIPLOMA - undefined
James Madison High School
Elementary Education -
Western Governors University