Summary
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Perez

Glen Allen,VA

Summary

Dynamic legal professional with over 18 years of experience specializing in contracts, banking, bankruptcy, mortgage, and consumer litigation. Expertise in matter management, client relations, and legal reporting, with a strong focus on reducing legal and compliance risks through process improvement. Skilled in database management, optimizing complex systems to ensure data integrity and security while implementing effective data storage solutions that support business intelligence initiatives. Recognized for adaptability, strong team collaboration, and a results-driven approach, with key competencies in SQL and performance tuning.

Work History

Contracts Database Manager

Southern Graphic Systems, LLC
01.2021 - Current
  • Developed and maintained database systems(ServiceNow, GEMS) to ensure data integrity and accessibility.
  • Analyzed database performance and implemented improvements for efficiency and reliability.
  • Led data migration projects, ensuring seamless transitions with minimal disruption.
  • Collaborated with cross-functional teams to define data requirements and solutions.
  • Evaluated new database technologies, recommending upgrades to improve system capabilities.

Sr. Home Mortgage Litigation Specialist

Citizens Bank, N.A.
09.2019 - 11.2020
  • Oversaw 150+ litigation matters across contested, defensive, and city violation portfolios
  • Strengthened vendor attorney relationships and ensured timely settlements
  • Conducted monthly QA to identify trends and close matters efficiently
  • Utilized BlackKnight/Desktop for litigation monitoring and trial prep
  • Improved team collaboration through clear communication regarding shared tasks and responsibilities.

Litigation Specialist

Capital One Services, LLC
12.2009 - 09.2019
  • Managed 100+ litigation cases across mortgage, card, auto, and bank portfolios
  • Specialized in FCRA, FDCPA, TCPA, and fraud-related disputes
  • Coordinated discovery processes, managing timelines and document production for litigation cases.
  • Mentored junior staff on best practices for legal research and case management techniques.
  • Advised senior management on potential legal implications of business decisions, enhancing risk awareness across departments.
  • Facilitated training sessions on litigation software tools to improve team proficiency and productivity.
  • Volunteer Lead for Special Olympics, RACC, and CancerLINC legal support

Legal Assistant

Kaufman & Canoles
03.2008 - 09.2009
  • Managed case files and maintained legal documentation for efficient retrieval and organization for corporate matters and real estate closings.
  • Assisted attorneys in preparing legal briefs, motions, and correspondence for court proceedings.
  • Conducted legal research to support case strategies and ensure compliance with regulations.
  • Coordinated schedules, meetings, and depositions to optimize attorney time management.

Education

Paralegal Certification -

James Madison University
Harrisonburg, VA
01.2014

Skills

  • Contract Lifecycle Management
  • Litigation Strategy & Case Oversight
  • Regulatory Compliance & Risk Mitigation
  • Legal Technology Platforms (ServiceNow, GEMS, PACER, etc)
  • Cross-functional Collaboration
  • Process Optimization & Reporting
  • Vendor & Stakeholder Relations
  • Training & Mentorship

Certification

  • CDIA Certified
  • Capital One Adjunct Faculty – Behavioral Interview Instructor
  • Toastmasters VP of Public Relations – WC Toastmasters Club

Timeline

Contracts Database Manager

Southern Graphic Systems, LLC
01.2021 - Current

Sr. Home Mortgage Litigation Specialist

Citizens Bank, N.A.
09.2019 - 11.2020

Litigation Specialist

Capital One Services, LLC
12.2009 - 09.2019

Legal Assistant

Kaufman & Canoles
03.2008 - 09.2009

Paralegal Certification -

James Madison University

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Jessica Perez