Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Perez

Shoreline,WA

Summary

Kind with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

City of Seattle, Parks and Recreation
Seattle, WA
03.2025 - Current
  • Assisted customers with inquiries regarding park facilities and programs, enhancing visitor experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Barista

Starbucks
Seattle, WA
06.2021 - 07.2025
  • Crafted customized beverages to enhance customer satisfaction and loyalty.
  • Managed cash register operations, ensuring accurate transactions and efficient service.
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Maintained cleanliness of workstations, adhering to health and safety regulations.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

Associate of Science - General Transfer Degree

Shoreline Community College
Seattle, WA
06-2020

High School Diploma -

Shorecrest High School
Shoreline, WA
06-2020

Skills

  • Customer assistance
  • Problem-solving
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • POS systems experience
  • Active listening
  • Critical thinking
  • Product knowledge
  • Administrative support

Certification

Food Handlers Permit

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

City of Seattle, Parks and Recreation
03.2025 - Current

Barista

Starbucks
06.2021 - 07.2025

Associate of Science - General Transfer Degree

Shoreline Community College

High School Diploma -

Shorecrest High School