Jessica Perez
San Angelo,TX
Summary
Customer-focused Service Representative recognized for high productivity and efficient task completion. Possess specialized skills in customer communication, problem resolution, and process optimization. Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Laundry Attendant
Laundry Luv
San Angelo, TX
01.2025 - Current
- Operated laundry machines and maintained cleanliness to meet health and safety standards.
- Sorted, washed, dried, and folded items according to customer specifications.
- Conducted routine maintenance checks on equipment to ensure optimal performance.
- Assisted in inventory management by tracking supply levels for cleaning products.
Service Representative
Kohls Department Store
San Angelo, TX
09.2024 - Current
- Excelled in exceeding daily credit card application goals.
- Consulted with customers regarding needs and addressed concerns.
- Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
- Followed proper cash handling procedures while completing transactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer concerns with friendly and knowledgeable service.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Cashier
Food King Supermarkets
San Angelo, TX
03.2024 - 09.2024
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Cashier
Sam's Club
San Angelo, TX
02.2023 - 07.2023
- Answered phone calls to assist customers with questions and orders.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Addressed customer questions and concerns regarding products and services.
- Maintained accurate records of transactions using the point-of-sale system.
- Counted and balanced cashier drawers.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and responded to informational requests.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Welcomed customers, offering assistance to help find store items.
- Recommended, selected, located, and obtained products to meet customer needs.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
Sales Associate
Finish Line
San Angelo, TX
07.2019 - 07.2021
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Greeted customers to determine wants or needs.
- Conducted product demonstrations to highlight features and benefits.
- Handled returns and exchanges according to company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
- Prepared merchandise for purchase or rental.
- Collected payments and provided accurate change.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
Central High School
San Angelo, TX05.1998
Skills
- System updates
- Membership renewals
- Calendar management
- Trend tracking
- Technical support
- Account updates
- Customer relations
- Customer support
- Payment acceptance
Bilingual
Fluent in Spanish
Timeline
Laundry Attendant
Laundry Luv
01.2025 - Current
Service Representative
Kohls Department Store
09.2024 - Current
Cashier
Food King Supermarkets
03.2024 - 09.2024
Customer Service Cashier
Sam's Club
02.2023 - 07.2023
Sales Associate
Finish Line
07.2019 - 07.2021
High School Diploma -
Central High School