Jessica Pessin
Bryan,TX
Summary
Proven track record of enhancing customer satisfaction through innovative strategies and exceptional service. Skilled in cash handling and a team player, adept at multitasking and maintaining high levels of service under pressure. Willing and able to always learn more.
Overview
4
4
years of professional experience
Work History
Task Associate
Ulta Beauty
2024.08 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Bartender
Paris Coffee Shop
2023.12 - 2024.06
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Maggie’s RnR
2022.04 - 2023.10
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
Dillards
2021.10 - 2021.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
HVAC Installer/ Office Assistant
Generations HVAC
2020.05 - 2021.10
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
Education
Lago Vista High School
Lago Vista, TX05.2020
Skills
Works well under pressure
Cash handling
Team player
Ability to multitask
Self motivated
Excellent customer service
Timeline
Task Associate
Ulta Beauty
2024.08 - Current
Bartender
Paris Coffee Shop
2023.12 - 2024.06
Server
Maggie’s RnR
2022.04 - 2023.10
Sales Associate
Dillards
2021.10 - 2021.12
HVAC Installer/ Office Assistant
Generations HVAC
2020.05 - 2021.10
Lago Vista High School