Jessica Peterson
Lehi,UT
Summary
Well-organized and skilled at providing customers with accurate and quick service. Offering 10+ years of experience in customer service, preparing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Smiths Food And Drug
06.2023 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Deli Manager
Pioneer Market
03.2021 - 06.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
Assistant Manager
Arctic Circle
03.2020 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
GED -
Utah Valley University
06.2020
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Safe Food Handling Practices
- Food Preparation
- Organizational abilities
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Deli Clerk
Smiths Food And Drug
06.2023 - Current
Deli Manager
Pioneer Market
03.2021 - 06.2023
Assistant Manager
Arctic Circle
03.2020 - 03.2021
GED -
Utah Valley University
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