Jessica Petrella
Portland,TN
Summary
Accomplished customer service professional with over 10 years of experience developing strong client relationships and delivering an exceptional customer experience. Proven ability to understand customer needs, provide tailored solutions, and achieve high satisfaction ratings. Excellent multitasking and organizational skills complemented by a positive, solutions-oriented mindset. Adept at cash handling, sales/marketing of products and services, and embracing new processes. Strong communication and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Relationship Banker
Simmons Bank
2022.08 - Current
- Provided personalized banking solutions and expert advice to clients to address financial needs
- Maintained knowledge of banking products and industry trends
- Collaborated with team to improve performance and meet sales goals
- Strengthened client relationships and increased cross-selling by proactively identifying needs and recommending suitable products/services
- Achieved excellent customer satisfaction ratings through empathetic service approach
Manager
Whitts BBQ
2020.02 - 2022.08
- Managed and motivated a team of 10 employees, ensuring productivity and engagement through coaching and mentorship
- Maintained an organized, safe, and professional environment while multitasking and accomplishing objectives within tight timeframes
- Resolved customer disputes promptly, maintained open communication, and drove high customer satisfaction through excellent service
- Maximized team performance by monitoring daily operations, identifying areas for improvement, and implementing new procedures
- Facilitated effective onboarding of new staff through comprehensive training on policies and documentation
- Controlled costs and inventory to ensure profitable operations within set budgets and guidelines
Caregiver
Charter Senior Living
2019.04 - 2020.01
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patients personal space.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Administrative Assistant
The Villages Of Murfreesboro
2018.10 - 2019.02
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Waitress
Gaylord Opryland Resort & Convention Center
2011.08 - 2018.10
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelors Of Science - Music Business
Middle Tennessee State University
Murfreesboro, TNSkills
- Verbal and Written Communication
- Interpersonal Skills
- Relationship Building
- Multi-Line Phone Experience
- Cash Handling/Processing
- Data Entry
- Scheduling
- Multi-Tasking
- Time Management
- Microsoft Office Suite
Timeline
Relationship Banker
Simmons Bank
2022.08 - Current
Manager
Whitts BBQ
2020.02 - 2022.08
Caregiver
Charter Senior Living
2019.04 - 2020.01
Administrative Assistant
The Villages Of Murfreesboro
2018.10 - 2019.02
Waitress
Gaylord Opryland Resort & Convention Center
2011.08 - 2018.10
Bachelors Of Science - Music Business
Middle Tennessee State University