Jessica Petro
Dental Insurance Specialist
Indiana,PA
Summary
Focused professional in dental administration, specializing in insurance coordination, claims processing, and patient financial arrangements. Proven success in enhancing workflow efficiency, training staff, and maintaining compliance, contributing to improved practice operations and patient satisfaction.
Overview
15
15
years of professional experience
Work History
Insurance Coordinator & Administrator
Ayrsley Family Dentistry
Charlotte, NC
01.2024 - Current
- Managed insurance verification and benefits coordination for dental coverage, ensuring accurate information prior to appointments.
- Performed daily updates and re-verification of insurance coverage, maintaining information ahead of schedules.
- Submitted dental insurance claims using Vyne software, including all necessary supporting documentation.
- Monitored outstanding claims and followed up with insurers on delays or disputes to expedite resolution.
- Acted as primary resource for insurance inquiries, clarifying coverage details and patient financial responsibilities to improve patient understanding.
- Developed comprehensive insurance breakdowns using provider portals and direct payer communication to enhance clarity for patients.
- Monitored contracts, payer issues, policy changes, and coding updates to facilitate accurate claims processing.
- Entered and maintained comprehensive insurance plan data within the management system for accurate estimates.
Insurance / AR Manager
Gastonia Family Dentistry
Gastonia, NC
01.2018 - 01.2020
- Coordinated insurance activities, benefits verification, claims submission, and reimbursements in high-volume multi-doctor dental practice to ensure timely processing.
- Oversaw outstanding insurance claims, patient balances, collections, and financial arrangements.
- Created standardized procedures for insurance verification and claim filing, streamlining operations and reducing processing time.
- Reviewed financial statistics and communicated updates on insurance trends with doctors and leadership.
- Implemented protocols for organizational efficiency to streamline administrative processes and reduce costs.
- Directed staff to ensure effective daily operations.
- Educated team members on dental insurance procedures and best practices to elevate overall team competency.
Office Manager
Bridgehampton Dental
Charlotte, NC
01.2017 - 01.2018
- Managed daily office operations, scheduling, patient reception, customer service, treatment plan coordination, and administrative workflows.
- Coordinated insurance benefits, verification, claims processes, and protocols to streamline patient billing experience.
- Managed accounts receivable, insurance claims, patient collections, and financial arrangements.
- Created protocol manuals to establish consistent administrative and insurance procedures throughout the practice.
- Developed organizational procedures to enhance office workflow and improve communication across administrative functions.
- Assisted the dentist in establishing and launching the administrative operations of a new dental practice.
- Led marketing initiatives, fundraising activities, and community campaigns to increase practice visibility and patient engagement.
- Established and maintained social media and online marketing initiatives.
- Planned and participated in grassroots marketing, referral development, patient review campaigns, and community outreach.
Patient Coordinator
Smiles by Payet
Charlotte, NC
01.2012 - 01.2017
- Coordinated patient scheduling, reception, customer service, and treatment plan presentations to enhance overall patient care experience.
- Verified insurance benefits and assisted with claims filing, insurance follow-up, and patient financial coordination.
- Implemented organizational and efficiency procedures to improve office operations, reduce spending, and enhance workflow.
- Coordinated dental laboratory communications, case tracking, and related administrative processes.
- Acted as the practice Compliance Officer, ensuring patient confidentiality and upholding compliance with HIPAA regulations.
- Coordinated charity, fundraising, marketing, and patient outreach campaigns to increase community awareness and engagement.
Education
Bachelor of Arts - International Relations, Gender Studies
Duquesne University
Pittsburgh, PASkills
- Insurance verification
- Claims management
- Denial appeals
- Payment collections
- Accounts receivable management
- Treatment planning
- Patient checkout and counseling
- Financial arrangements
- Practice management
- Patient scheduling and service
- Contract management
- Dental coding
- Revenue oversight
- Staff training
- Practice start-up
- Community outreach
- HIPAA compliance
PROFESSIONAL STRENGTHS
- Dental Insurance & Revenue Cycle: Extensive expertise in insurance verification, benefits analysis, claims submission, payment posting, denials, appeals, payer follow-up, patient balances, and financial arrangements.
- Patient Financial Coordination: Skilled in developing treatment estimates, presenting treatment plans, explaining insurance benefits, collecting balances, and presenting financing and payment options.
- Practice Operations: Experienced in office management, workflow improvement, staff training, scheduling, practice start-up, administrative procedures, and supporting doctors and office managers.
- Patient Experience: Dedicated to providing knowledgeable, compassionate service while helping patients understand their treatment, insurance coverage, and financial responsibilities.
- Practice Growth & Marketing: Experienced in dental practice start-up, grassroots marketing, social media, online marketing, referral campaigns, patient reviews, community outreach, fundraising, and awareness initiatives.
Timeline
Insurance Coordinator & Administrator
Ayrsley Family Dentistry
01.2024 - Current
Insurance / AR Manager
Gastonia Family Dentistry
01.2018 - 01.2020
Office Manager
Bridgehampton Dental
01.2017 - 01.2018
Patient Coordinator
Smiles by Payet
01.2012 - 01.2017
Bachelor of Arts - International Relations, Gender Studies
Duquesne University