Alva Garcia
Bakersfield
Summary
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients. Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Treatment Coordinator/ Insurance Coordinator/ Admi
Cardall Orthodontics
Bakersfield
04.2022 - Current
- Managed patient scheduling and ensured efficient flow of appointments, resulting in a decrease in wait times
- Coordinated treatment plans with dentists and specialists to provide comprehensive care for patients
- Educated patients on various treatment options, explaining procedures, benefits, and potential risks
- Developed strong relationships with insurance providers to verify coverage and maximize reimbursement for patients
- Assisted in financial consultations with patients, discussing payment options and creating customized plans
- Maintained accurate and up-to-date knowledge of dental procedures, materials, and technologies
- Provided exceptional customer service by addressing patient concerns promptly and professionally
- Conducted pre-appointment screenings to identify any special needs or medical conditions that may affect treatment plans
- Trained new staff members on office protocols, software systems, and customer service standards
- Participated in team meetings to discuss practice goals, improvements in patient care processes, etc
- Assisted patients with insurance verification and financial arrangements for treatments.
- Educated patients on treatment options and post-care instructions effectively.
- Collaborated with orthodontists to ensure seamless patient care and treatment plans.
- Developed and implemented office procedures to enhance operational efficiency.
- Communicated effectively with patients, addressing concerns and answering questions promptly.
- Provided education and resources to help patients understand their treatment options.
Administrative Assistant/ Account Specialist
Riverstone Capital
Bakersfield
02.2017 - 02.2019
- Provided support for Account Services
- Carried out receptionist duties such as answering phones and directing calls
- Completed clerical tasks including filing and faxing
- Kept track of all incoming and outgoing mail
- Processed invoices
- Reviewed and tracked claims
- Assisted with data entry
- Performed administrative duties such as filing and faxing
- Assisted in answering customer questions
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated meetings and scheduled appointments for executives and staff members.
- Supported financial operations by processing invoices and maintaining records.
- Assisted in preparing reports and presentations for client meetings.
- Collaborated with team members to streamline administrative procedures and improve efficiency.
Registered Dental Assistant (RDA)
Apollonia Dental
11.2015 - 02.2017
- RDA duties including x-rays, four handed dentistry, coronal polishing, four handed dentistry, infection control
- Assisted dentists during procedures by preparing instruments and materials.
- Conducted patient intake by documenting medical histories and vital signs.
- Sterilized dental instruments using autoclave equipment to maintain safety standards.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Registered Dental Assistant (RDA)/Front and Back Office Lead Medical Assistant
SDDS Dental
Bakersfield
07.2011 - 10.2015
- RDA Duties including x-rays, four handed dentistry, coronal polishing, charting, infection control.
- Assisted dentists during procedures and ensured patient comfort.
- Prepared treatment rooms and sterilized instruments for dental procedures.
- Managed patient records using electronic dental software systems.
- Educated patients on oral hygiene practices and post-treatment care.
- Scheduled appointments and coordinated patient follow-ups effectively.
- Monitored inventory levels and ordered dental supplies as needed.
- Collaborated with the dental team to improve workflow efficiency.
- Trained new staff on office protocols and patient management techniques.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Maintained inventory of supplies used during treatments.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Prepared trays of instruments for dental procedures.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Gathered medical information, dental health history and vitals from patients.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Documented all treatment plans in patient records according to office standards.
- Ensured that all paperwork was completed accurately prior to patient departure from office visit.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Education
Certificate - Registered Dental Assistant
Kaplan College-Bakersfield
Bakersfield, CAHigh School -
Ridgeview High School
Some College (No Degree) -
Taft College
Taft, CASkills
- Quickbooks
- Dolphin Management
- Patient scheduling
- Treatment coordination
- Insurance verification
- Financial consulting
- Dental procedures knowledge
- Customer relationship management
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
- Treatment Planning
- Expertise of payment plans
- Patient care coordination
- Dental insurance expertise
- Appointment scheduling
- Financial counseling
- Patient satisfaction
- X-ray
- Four handed dentistry
- Coronal polishing
- Infection Control
- Dentrix
- Open Dental
- Eaglesoft
- Dental Assisting
- Dental Receptionist
- Chairside Assisting
- Medical Scheduling
- Sales
- HIPAA
- Medical Billing
- Insurance Verification
- Microsoft Office
- Excel
- Office Management
- Phone Etiquette
- Office experience
- Multi-line phone systems
- Calendar management
- Data entry
- Typing
Certification
Registered Dental Assistant, 2019
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Treatment Coordinator/ Insurance Coordinator/ Admi
Cardall Orthodontics
04.2022 - Current
Administrative Assistant/ Account Specialist
Riverstone Capital
02.2017 - 02.2019
Registered Dental Assistant (RDA)
Apollonia Dental
11.2015 - 02.2017
Registered Dental Assistant (RDA)/Front and Back Office Lead Medical Assistant
SDDS Dental
07.2011 - 10.2015
Certificate - Registered Dental Assistant
Kaplan College-Bakersfield
High School -
Ridgeview High School
Some College (No Degree) -
Taft College