Micheal Arnold
Raleigh,NC
Summary
Dental administration professional with experience in billing coordination, insurance verification, treatment planning, and front office management. Resolve claims, post payments, support collections, and guide patients through financial decisions. Improve office workflow and patient service through process-focused support.
Overview
21
21
years of professional experience
Work History
Billing Coordinator/ Treatment Coordinator
Modern Dental Care
Las Vegas, NV
10.2023 - Current
- Streamlined dental billing workflows for patient accounts to ensure accuracy and efficiency.
- Handled processing of insurance claims through dental billing software and office records.
- Supported billing for insurance carriers and patients.
- Handled collections and posted insurance payments.
- Resolved billing questions with patients, insurers, and front office staff.
- Prepared invoices and statements for dental services and treatment plans.
- Analyzed denied claims and corrected documentation for timely resubmission.
- Educated patients on treatment plans to enhance understanding and compliance.
Front Office Manger
Desert Springs Dental Care
Las Vegas, NV
11.2020 - Current
- Managed front desk operations for Desert Springs Dental Care patient visits and calls.
- Verified insurance coverage and prepared patient billing and payment processing.
- Scheduled appointments and coordinated recall calendars for dental patients.
- Analyzed and organized office operations and procedures, including booking, EOB, cash control, payroll preparation, and other administrative duties. Evaluate and review office production and procedures to develop new way to improve efficiency. Determine and maintain efficient staffing. Enhanced office procedures to streamline operations and improve efficiency. Present treatment plans to patients and advise them of their out of pocket cost for treatment. Processed all billing for patients and insurance companies.. Trace claims and insurance checks.
Office Manager
Nevada Sun Dental
Henderson, NV
08.2017 - 02.2019
- Managed front desk operations for Nevada Sun Dental's busy patient flow.
- Scheduled appointments and coordinated provider calendars across dental teams.
- Tracked patient records while ensuring compliance with HIPAA regulations.
- Processed insurance claims and verified patient coverage details.
- Maintained organized office environment to enhance operational efficiency and professionalism.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Procured necessary office supplies to ensure operational efficiency. and equipment to maintain adequate inventory levels.
- Responded to incoming phone calls to assist clients and provide information., responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Billing and Treatment Coordinator
Eagle Glen Dental
Corona, CA
09.2016 - 05.2017
- Presented clear explanations of necessary dental treatment and outlined fees and payment options, ensuring understanding with minimal error. Addressed patient inquiries regarding treatment and alternative options, providing thorough information to support decision-making. Clarified insurance benefits for patients, enhancing their understanding of coverage and financial responsibilities. Reviewed all outstanding accounts receivables and attempted to collect on payments before sending as bad debt to collections.
- Verified insurance benefits for patient treatments to ensure accurate coverage.
- Presented Eagle Glen Dental treatment plans and explained procedures clearly to patients.
- Scheduled patient appointments, coordinating with clinical team members to optimize workflow. and follow-up visits with clinical team members.
Receptionist
The Plaza @ Sun Mountain
Las Vegas, NV
09.2006 - 11.2016
- Welcomed residents, families, and visitors at the front desk of Plaza @ Sun Mountain to create a friendly atmosphere.
- Answered multi-line phones and routed calls to appropriate departments.
- Managed incoming calls, ensuring efficient transfer to appropriate collection agents.
- Scheduled appointments and coordinated calendar requests for community staff.
Treatment Coordinator
Golden Smile Dental
Rancho Cucamonga, CA
12.2015 - 09.2016
- Coordinated treatment plans for patients at a family dental practice.
- Evaluated patient treatment needs and developed comprehensive plans for dental procedures.
- Explained procedures, fees, and financing options to patients clearly.
- Verified insurance benefits and preauthorization details for dental treatments.
Billing Coordinator
Dr Yaber Dental
Riverside, CA
06.2014 - 08.2015
- Managed accounts receivable, entered insurance checks, and contacted insurance companies to verify claim statuses. Processed incoming insurance requests and resolved all claims efficiently. Maintained patient account statuses to ensure accurate billing and timely follow-up. Submitted collections requests to recover outstanding payments. Processed billing and posted checks while managing medical prior authorizations.
- Processed dental patient billing and insurance claims for Dr Yaber Dental.
- Reviewed patient accounts for billing accuracy and missing insurance information.
- Coordinated payment plans with patients and front office staff.
Financial Coordinator
Anthem Periodontics and Dental Implant
Henderson, NV
03.2013 - 03.2014
- Discuss the patient's current dental conditions. Explain the proposed treatment to the patient and ensure the patient understands why they need the diagnosed treatment. Educate the patient on the possible courses of action for treatment prescribed by the dentist. Explain the fees for the services and available payment options. Answer the entire patient's questions, and what the total cost will be. Explain insurance benefits to the patient. Facilitated patient financial arrangements to enhance clarity and ease of payment. Oversaw accounts receivable, processed insurance checks, and communicated with insurance companies to verify claim statuses. Handle all incoming insurance requests and all claims. Monitored patient account statuses. Submit collections requests. Coordinated patient billing processes to ensure timely payments and accurate account management. Post checks, and medical prior authorizations. Credential the doctor for current insurance companies.
- Managed patient billing and insurance claims for periodontal and dental implant services.
- Coordinated financial arrangements with patients at Anthem Periodontics and Dental Implant.
- Processed payments, refunds, and account adjustments in dental office systems.
Treatment Coordinator
Sunset Pediatric Dentistry
Las Vegas, NV
07.2012 - 03.2013
- Discuss children's current treatment options with the parent, explain the cost of treatment for sedation and anesthesia depending on what option are used in each case, Schedule the surgery center appointment, retrieve prior authorization from medical and dental benefits for treatment, Verify insurance, answer phones, Billing, and handle the dentist schedule for surgery and in office productions.
- Coordinated patient treatment plans with Golden Smile Dental dentists and hygienists.
- Presented dental procedures, costs, and financing options to patients.
- Verified insurance benefits and explained coverage details to patients.
Treatment Coordinator/Office Manager
Tender Dental Oral Surgery
Las Vegas, NV
11.2006 - 05.2012
- Discussed patient's current dental conditions and explained proposed treatment options, ensuring patient understanding of diagnosis and necessity for treatment. Educate the patient on the possible courses of action for treatment prescribed by the dentist. Explain the fees for the services and available payment options. Answer the entire patient's questions, and what the total cost will be. Explain insurance benefits to the patient. Closed financial arrangements and managed a team of 12-20, fostering collaboration and accountability. Managed prior authorizations and billing, utilizing the Dentrix system for efficient data entry.
- Coordinated oral surgery treatment plans and patient schedules for Tender Dental
- Verified insurance benefits and explained financial options to patients
- Communicated appointment details and preoperative instructions to patients
Treatment Coordinator
Gentle Dental
Riverside, CA
03.2006 - 09.2006
- Educated patients on treatment options, clarified service fees, detailed payment plans, and ensured understanding of financial responsibilities. Verified insurance benefits, managed financial arrangements, and coordinated appointments and payments to facilitate patient access to care.
- Presented treatment plans and financing options to Golden Smile Dental patients.
- Coordinated appointment scheduling with clinical teams and patient availability.
- Verified dental insurance coverage and explained benefits to patients.
Dental Assistant
South Corona Dental Group
Corona, CA
12.2005 - 06.2006
- Prepared and maintained dental instruments, supplies, and equipment to ensure readiness for procedures. Collecting and recording patient health histories. Managed patient comfort and cooperation during dental procedures. Transferred dental instruments efficiently to support smooth procedure flow.. Dental procedure isolation techniques. Preparation of dental materials, cements, amalgam, composite, impression materials, etc. Recorded detailed patient dental charting accurately.. Prevention and management of dental medical emergencies. Inventory control and management.
- Assisted dentists with chairside procedures at South Corona Dental Group.
- Prepared treatment rooms, instruments, and dental trays for patient care.
- Sterilized tools and maintained infection control standards daily.
Education
High School Diploma -
Pacific High School
San Bernardino, CA06-1995
Some College (No Degree) -
Grand Canyon University
Arizona City, AZSkills
- Budgeting
- Deal closing
- Social media management
- Typing
- Medical terminology
- Payroll
- Billing
- Dental terminology
- Practice management
- Customer service
- Dentrix
- HIPAA
- Report writing
- Data Entry
- Office Management
- Accounts receivable
- Eaglesoft
- Closing sales
- Presentation skills
- Accounts Payable
- Dental treatment planning
- High-end sales
- VPN
- Dental office experience
- Microsoft Excel
- Quickbooks
- Report preparation
- Organizational skills
- Receptionist
- Cosmetic dentistry
- Bookkeeping
- Marketing
- Scheduling
- Patient interaction
- Medical coding
- Electronic health records (EHR) management
- Front desk
- Dental Assisting
- Dentrix software
- Dental billing
- Patient financing
- Treatment coordination
- Insurance verification
- Payment posting
- Insurance claims
- Claim adjudication
Personal Information
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Timeline
Billing Coordinator/ Treatment Coordinator
Modern Dental Care
10.2023 - Current
Front Office Manger
Desert Springs Dental Care
11.2020 - Current
Office Manager
Nevada Sun Dental
08.2017 - 02.2019
Billing and Treatment Coordinator
Eagle Glen Dental
09.2016 - 05.2017
Treatment Coordinator
Golden Smile Dental
12.2015 - 09.2016
Billing Coordinator
Dr Yaber Dental
06.2014 - 08.2015
Financial Coordinator
Anthem Periodontics and Dental Implant
03.2013 - 03.2014
Treatment Coordinator
Sunset Pediatric Dentistry
07.2012 - 03.2013
Treatment Coordinator/Office Manager
Tender Dental Oral Surgery
11.2006 - 05.2012
Receptionist
The Plaza @ Sun Mountain
09.2006 - 11.2016
Treatment Coordinator
Gentle Dental
03.2006 - 09.2006
Dental Assistant
South Corona Dental Group
12.2005 - 06.2006
High School Diploma -
Pacific High School
Some College (No Degree) -
Grand Canyon University