Quinn Anderson
Frisco,TX
Summary
Meticulous Office Manager with proven performance in OSHA office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel Lead Billing/Treatment Coordinator
Star Dental Partners
2022.07 - Current
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted in recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Managed high-volume invoice processing efficiently, maintaining consistent records of timely payments.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Trained new employees on proper protocols and customer service standards.
- Developed strong working relationships with staff, fostering positive work environments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Directed patient care by organizing schedules and day-to-day activities for 16 employees.
- Enhanced transaction accuracy with thorough attention to detail and consistent monitoring of account activities.
- Managed vendor relationships, negotiating favorable terms and ensuring timely payments.
- Coordinated with internal departments to reconcile payments, ensure accurate accounting entries, and verify transaction data.
- Performed regular audits on processed transactions to maintain accuracy and reduce instances of errors or discrepancies.
General Office Manager
Family Smiles Dental
2020.07 - 2022.06
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists and support staff of 8.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Dental Treatment Coordinator
Louisiana Dental Center
2018.01 - 2020.07
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Managed over 90 calls per day.
- Maintained overall 80% in treatment acceptance rates.
- Optimized scheduling processes by ensuring peak productivity,
- Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
- Identified best practices within scheduling function, sharing these insights across teams to drive continuous improvement effort.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
Event Coordinator / Concierge
Courtyard By Marriott
2016.06 - 2018.11
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Reviewed event bills to confirm accuracy and approve payment.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Lead Registered Dental Assistant
Louisiana Dental Center
2017.01 - 2018.02
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Decreased monthly budget by 60% by reducing excess stock and suggesting most materials are in one centralized location.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Participated in continuing education courses to stay current on industry advancements and best practices in dental care.
- Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained strict sterilization protocols, ensuring safe and sanitary environments for patients and staff.
Education
Associate Of General Studies -
University of Lafayette
Lafayette, LA12.2020
Certificates Dental Assistant -
Accelerated Dental Academy
Houma, LA08.2016
Core 4 Curriculum -
HL Bourgeois High
Gray, LA05.2016
Skills
- Policy and procedure modification
- Office administration
- Travel coordination
- Budgeting
- Workflow planning
- Payroll and budgeting
- Staff Management
- Scheduling
- Team Bonding
- Office management
- Credit and collections
Certification
- CPR Training
- X-ray
- Nitrous oxide
- Coronal Polishing
Timeline
Travel Lead Billing/Treatment Coordinator
Star Dental Partners
2022.07 - Current
General Office Manager
Family Smiles Dental
2020.07 - 2022.06
Dental Treatment Coordinator
Louisiana Dental Center
2018.01 - 2020.07
Lead Registered Dental Assistant
Louisiana Dental Center
2017.01 - 2018.02
Event Coordinator / Concierge
Courtyard By Marriott
2016.06 - 2018.11
Associate Of General Studies -
University of Lafayette
Certificates Dental Assistant -
Accelerated Dental Academy
Core 4 Curriculum -
HL Bourgeois High
- CPR Training
- X-ray
- Nitrous oxide
- Coronal Polishing
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