Karina De Jesus
Savannah,GA
Summary
Professional with strong background in human resources administration, known for reliability and adaptability. Skilled in managing employee records, coordinating recruitment processes, and supporting HR operations efficiently. Emphasizes team collaboration and consistently delivers results. Proficient in handling confidential information, multitasking, and utilizing HR software systems effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
Georgetown Family Dentistry
06.2023 - Current
- Coordinated patient treatment plans, including explaining procedures, financial options, and insurance benefits.
- Verified insurance coverage, processed claims, and ensured accurate documentation for compliance and billing.
- Scheduled appointments, managed high-volume phone lines, and maintained efficient front desk operations.
- Collected payments and reviewed financial agreements with patients.
- Translated clinical and administrative information for Spanish-speaking patients to ensure clear communication and informed consent.
- Maintained HIPAA compliance and protected patient confidentiality.
- Collaborated with clinical staff to ensure seamless patient flow and positive patient experience.
- Answered phone calls and messages for a medical facility, scheduling appointments, and handling patient inquiries.
Senior Recruiter/On-Site Service Manager
Luxor Staffing
06.2023 - 06.2025
- Prescreen candidates before placement.
- Engaged in several platforms for engaging with potential candidates.
- Coordinate/manage the requisition of temporary employment.
- Ensure in a timely manner that orders are expedited with branch office to meet and fulfillment standards.
- Ensure all temporary associates work, arrive at work on time and properly document their times.
- Expedite orders with team members to reduce cycle time to fill orders.
- Act as a liaison between temporary associates and client supervisors to resolve and issue in a productivity or other issues that may arise.
- Maintain close contact with the key principles at the account to ensure highest level of client satisfaction possible.
- Build top of mind awareness through in person visits, which foster a consultative relationship and increase business with the on-site.
- Consistently exceed client and talent expectations and stay ahead of the staffing industry by offering innovative, creative, and effective employment solutions.
- Data entry into proprietary employee/applicant tracking system, maintains accurate records, and keeps system current.
Human Resources Specialist
U.S. Army
01.2018 - 05.2023
- Maintain and update personnel records for all Army personnel.
- Process personnel actions such as promotions, separations, and transfers.
- Assist in preparing and reviewing official correspondence.
- Operate office equipment and military HR software systems (e.g., IPPS-A, TOPMIS, EDAS).
- Assist with strength management and readiness reporting.
- Provide guidance on Army human resources policies and procedures.
- Coordinate leave, passes, and retirement documentation.
- Support mobilization and deployment operations.
- Process pay and entitlements information.
- Persistent on many HR systems.
- Provide customer care.
- Assist with payroll issues.
- Military Postal Operations qualified.
Financial aid clerk
Northwest Community College Financial Aid Office
09.2015 - 06.2017
- Guide students on the financial aid process, including required forms, documents, and process.
- Answer phone calls to assist with questions and concerns.
- Assist students and parents with alternative means of financing any remaining balance after awarding eligible federal, state, or institutional aid.
- Keep the reference books, located in the center, in proper order.
- Complete Basic Verification.
- Schedule appointments and type letters for center personnel.
- Using the Xerox machine to make copies as requested by staff center personnel.
- Ensure student files are complete and accurate and that aid is paid to students’ accounts.
- Responsible for completing all financial files accurate and in a timely manner for all assigned students.
Admissions Clerk
Finch-Henry Job Corps Outreach & Admissions
01.2014 - 01.2015
- Answer the phones and provide excellent customer service.
- Guide students through the on-boarding process.
- Verified all documents were completed accordingly.
- Assist the Admission counselor with publicizing recruiting events by creating, addressing and posting materials on the bulletin boards around campus.
- Sending out mailings on campus and off center.
- Translate Spanish material for prospective applicants and parents.
- Catalog and put on the shelves college catalogs as they are received on center.
- Pick up mail from security office once a day.
Education
Bachelor's degree - Human Resource & Business Management
Columbia College
Columbia, MO05-2026
Associate in Arts (AA) - General Studies
Columbia College
Columbia, MOSome college - Nursing-Home Health Aide
Northwest Community College
Senatobia, MS12-2016
High school diploma -
Hornersville High School
01-2014
Skills
- Time management
- Accounting
- Multitasking
- Computer operation
- Human Resources
- Live chat
- Customer support
- Translation
- Professional email communication
- Sales
- Microsoft Excel
- Administrative experience
- Business development
- Computer skills
- Microsoft Outlook
- PeopleSoft
- Talent acquisition
- Medical office experience
- Paylocity
- Typing
- Data entry
- Appointment scheduling
- Managing patient records
- Flexible work arrangement practices
- Employee relationship building
- Full cycle recruiting
- Customer service
- Microsoft Word
- Clerical experience
- HR sourcing
- Order processing
- Payroll
- Front desk
- Leadership
- Supervising experience
- Employee onboarding
- Productivity software
- Budgeting
- Operations management
- Communication skills
- Organizational skills
- Training & development
- Phone etiquette
- Customer support experience within finance industry
- Patient interaction
- Phone customer support
- Microsoft Powerpoint
- Workday
- Microsoft Office
- HIPAA compliance
- Office administration
Certification
- Top Secret Clearance
- TWIC Card
Languages
Spanish - Fluent
English
Timeline
Senior Recruiter/On-Site Service Manager
Luxor Staffing
06.2023 - 06.2025
Dental Treatment Coordinator
Georgetown Family Dentistry
06.2023 - Current
Human Resources Specialist
U.S. Army
01.2018 - 05.2023
Financial aid clerk
Northwest Community College Financial Aid Office
09.2015 - 06.2017
Admissions Clerk
Finch-Henry Job Corps Outreach & Admissions
01.2014 - 01.2015
Associate in Arts (AA) - General Studies
Columbia College
Some college - Nursing-Home Health Aide
Northwest Community College
Bachelor's degree - Human Resource & Business Management
Columbia College
High school diploma -
Hornersville High School