Elis Kim
Fairfax,VA
Summary
Empathetic treatment coordinator with a passion for clearly presenting treatment options to patients. Strong knowledge of dental payment processing and financing options. Excellent understanding of dental treatments and procedures. Several years of experience in customer service and patient relations. Trilingual in Mandarin, Korean, and English.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk/Treatment Coordinator/Assistant Manager/Dental Assistant
C&R DENTAL CARE
Centreville, VA
08.2022 - Current
- Schedule appointments and manage patient intake using EMR, Curve Dental, and Open Dental.
- Conduct morning huddles with teams and doctors
- Process electronic claims, verify insurance benefits/payer IDs, and handle PPO and Medicare plans.
- Submit predeterminations, input insurance payments for each patient profile, explain EOB to patients, have experience with primary and secondary insurances, and deposit checks.
- Maintain patient records and update health records in compliance with HIPAA.
- Present chairside, patient treatment plans, prepare financial agreements, and conduct patient financial consultations.
- Provide chairside assistance to hygienists and dentists, and help with sterilization.
- Manage Invisalign and general treatment presentations.
- Fluently communicate with patients in English, Mandarin, and Korean.
- Follow up with re-care patients, pending treatments.
- Manage and follow up with accounts receivable, prepare end-of-day, end-of-month, and collection reports for doctors and the manager.
- Conduct monthly meetings and huddles discussing how to make the practice run more efficiently and smoothly, and how we can do better.
- Assist in processing payroll and timesheets when the manager is out of the office, train other employees, and coordinate delivery dates with dental assistants.
- Send statements, invoices, and answer questions regarding billing.
- Fix computer, server, or software issues, and contact the help desk when needed.
Legal Assistant
Legal Office of Grace E. Kim
Fairfax, VA
01.2023 - 10.2023
- A legal practice providing client services to parents with children who have special educational needs.
- Drafted client communication and letters, managed consultations.
- Oversee case status and billing through MyCase and LawPay.
- Organized attorney-client appointment and assisted with finance.
- Read over letters and correspondence from clients and took care of new client intake.
- Remote
Office Manager
Oral Art Dental Lab
Annandale, VA
01.2022 - 01.2023
- A dental lab providing administrative and dental lab support services.
- Managed scheduling, bookkeeping, invoicing, and office communications.
- Contacted dental offices for payments, deliveries, and inquiries with fees.
- Manage and schedule dental lab technicians and support staff, prioritize cases based on deadlines or special requests.
- Act as liaison between the lab and dental practices.
Education
Bachelor of Arts - Chinese
Xi’an Jiaotong University
Xi’an, China06.2019
High School -
Westfield High School
Chantilly, VA09-2015
Skills
- Fluent in Korean, English, and Mandarin Chinese
- QuickBooks
- Records Management
- MyCase and LawPay
- TeamCare
- Multitasking
- Time management
- Organizational skills
- Insurance verification
- Electronic medical records
- Patient scheduling
- Treatment planning
- Financial agreements
- Patient consultations
- Team coordination
- Effective communication
- Problem solving
- Attention to detail
Certification
HSK Level 6; Microsoft Office (Certiport); TESOL Certification (2020); X-ray Certification (2023)
Hobbies and Interests
My dogs Rosie and Pollie, Running, Reading novels, International travel, Language learning, Community service/volunteer work
Affiliations
- Hiking
- Reading
- Running/training for marathons
Languages
Korean
Native/ Bilingual
English
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Legal Assistant
Legal Office of Grace E. Kim
01.2023 - 10.2023
Front Desk/Treatment Coordinator/Assistant Manager/Dental Assistant
C&R DENTAL CARE
08.2022 - Current
Office Manager
Oral Art Dental Lab
01.2022 - 01.2023
Bachelor of Arts - Chinese
Xi’an Jiaotong University
High School -
Westfield High School
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