KYLA SCHROEDER
Overview
4
4
years of professional experience
Work History
In-Room Dining Assistant Manager
The Plaza Hotel
New York City, NY
07.2025 - Current
- Promoted from Guest Experience Agent to In-Room Dining Manager, overseeing room service operations and maintaining Forbes Five-Diamond guest experience standards.
- Managed staff training, labor costs, payroll, inventory, guest relations, and POS operations in a unionized hotel environment with the Hotel & Gaming Trades Council, AFL-CIO.
- Recognized as “Leader of the Month” (February 2026) and active member of the SHINE Committee, supporting employee engagement, recognition initiatives, and workplace culture enhancement within the hotel.
Marketing & PR Intern
Heavens Portfolio
Singapore, Singapore
06.2024 - 08.2024
- Created content strategies for trade and media markets, producing over 30 newsletters, press releases, and promotional materials.
- Supported event logistics and on-site operations at ILTM Asia Pacific 2024, promoting clients' luxury hospitality offerings.
Operations Intern
Conrad Hotel
Koh Samui, Thailand
06.2023 - 07.2023
- Processed, verified, and entered daily invoices and postings for customer payments at the hotel, restaurants, and spa.
- Assisted in the preparation of financial statements and reports for 4 weeks with the Finance Manager and team.
Operations Intern
Bluebell Group
Seoul, South Korea
07.2022 - 08.2022
- Developed 15 CSR initiatives for staff members, increasing employee satisfaction, retention, and brand image.
- Created and shared weekly achievements through LinkedIn and email to celebrate staff members across the company.
Education
Bachelor of Science - Hotel Administration, Real Estate
Cornell University
Ithaca, NY05-2025
Study Abroad Program -
University College London
London, England06-2024
Skills
- Trilingual: Fluent in English; proficient in Korean and Mandarin Chinese
- Advanced Microsoft Office Suite proficiency (Excel, PowerPoint, Word, Outlook)
- Luxury Hospitality Operations & Forbes Five-Diamond Service Standards
- Team Leadership, Staff Training & Guest Relations Management
- Conflict Resolution & High-Pressure Problem Solving
- Labor Cost Control, Inventory Management & POS Systems
Timeline
In-Room Dining Assistant Manager
The Plaza Hotel
07.2025 - Current
Marketing & PR Intern
Heavens Portfolio
06.2024 - 08.2024
Operations Intern
Conrad Hotel
06.2023 - 07.2023
Operations Intern
Bluebell Group
07.2022 - 08.2022
Bachelor of Science - Hotel Administration, Real Estate
Cornell University
Study Abroad Program -
University College London