JESSICA P. FLORES
San Bernardino,CA
Summary
Accomplished Lead Phlebotomist at Arrowhead Regional Medical Center, adept in phlebotomy and fluent in Spanish. Excelled in training new hires and fostering teamwork, enhancing patient care. Demonstrated exceptional interpersonal skills and adaptability in fast-paced environments, consistently achieving high patient satisfaction. Proven ability to implement effective strategies tailored to individual needs.
Overview
21
21
years of professional experience
Work History
Informal Autism Caregiver
Private Family
Yucaipa, CA
02.2018 - Current
- Provided consistent, compassionate care for a one child on the autism spectrum.
- I supported the child in managing sensory triggers, including noise sensitivity, texture aversions, and communication difficulties
- Implemented effective strategies tailored to child's specific needs through behavioral observation and family collaboration.
- Aided in developing and reinforcing communication techniques.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Lead Phlebotomist
Arrowhead Regional Medical Center
Colton, CA
06.2006 - 01.2018
- In charge of training new hires and making sure procedures were being followed.
- Obtain blood specimens from inpatient and outpatient using venipuncture and
- Maintained established procedures, objectives, safety, and environmental infection control standards.
- Deliver, receive and send specimens for processing.
- Tackled Rounds in a timely fashion completed 24 patients within an hour and a half.
- Retrieve, input and update information into the computer system, stock and maintain supplies.
- Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
Lead Back Office Medical Assistant
Magnolias Women Center
Riverside, CA
07.2004 - 09.2005
- Lead Medical Assistant in charge of inventory and ordering medical supplies.
- Trained and managed back-office duties.
- Maintained clean exams/treatment areas and autoclaved medical instruments.
- Obtain and provide medical records, reports, authorization and referrals as needed by Clinician/Doctor and insurance provider.
- Assisted with examinations/treatments and minor surgical procedures.
- Administered injections, measured vital signs, charted patient's chief complaints and history in a timely manner.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
Education
CPT 1 LICENSE -
ARROWHEAD REGIONAL MEDICAL CENTER
Colton, CA06.2007
MEDICAL ASSISTANT DIPLOMA -
BRYMAN COLLEGE
San Bernardino, CA06.2003
Skills
- Fluent in Spanish
- Interpersonal skills
- Dependable and responsible
- Customer service
- Ability to work in a fast-paced setting
- Time management
Timeline
Informal Autism Caregiver
Private Family
02.2018 - Current
Lead Phlebotomist
Arrowhead Regional Medical Center
06.2006 - 01.2018
Lead Back Office Medical Assistant
Magnolias Women Center
07.2004 - 09.2005
CPT 1 LICENSE -
ARROWHEAD REGIONAL MEDICAL CENTER
MEDICAL ASSISTANT DIPLOMA -
BRYMAN COLLEGE