Jessica Phe, LCSW
Ceres,CA
Summary
Dedicated LCSW with extensive experience in organizational leadership and program and staff development. Known for cultivating teamwork and a safe environment that elevate service effectiveness while mentoring staff to foster a culture of continuous improvement. Consistently fosters collaboration, strives to provide quality service delivery, advance social justice, and advocate for those in need.
Overview
15
15
years of professional experience
Work History
Program Administrator
Merced County Human Services Agency
Merced, CA
03.2020 - 04.2025
- Coordinated program schedules and activities to enhance service delivery efficiency.
- Developed training materials for staff to improve operational procedures and compliance.
- Streamlined communication processes between departments, fostering collaboration and timely information sharing.
- Managed case documentation, ensuring accuracy and adherence to regulatory standards.
- Implemented quality assurance measures, resulting in increased service effectiveness and client satisfaction.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Mentored staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Collaborated with external partners such as vendors or consultants as needed to execute projects efficiently within specified timelines successfully.
- Continuously monitored progress toward stated goals while adjusting strategies accordingly based on changing circumstances or needs identified during implementation phases.
- Mentored staff, providing guidance on best practices in client engagement.
- Maintained accurate records of program activities, using data-driven analyses to inform future planning and decision making.
- Facilitated smooth communication between stakeholders by serving as a liaison between departments, promoting collaboration and information sharing.
Supervising Social Worker II
Merced County Human Services Agency
Merced, CA
05.2017 - 03.2020
- Responsible for possessing a thorough knowledge of branch specific regulations and Federal, State, and County compliance mandates.
- Understand and effectively utilize automated systems (Child Welfare Services/Case Management System–CWS/CMS) and audit controls, including Safe Measures, Structured Decision Making.
- Supervised Permanent Placement, Independent Living Skills Program, Court unit, the social worker assigned to public health, and Voluntary Family Maintenance unit.
- Trained as a backup Court Officer, observed all the cases throughout the different teams in our branch and the decisions made based on the documentation provided to the attorneys and judge. Scheduling hearings according to timelines and mandates in court proceedings.
- Met a minimum of once a month with each employee, completed and maintained the required branch personnel folders and actions; consult with staff and provide daily coaching; monitor performance and follow up on any necessary performance management issues; participate in case/court staffing as necessary; complete assignments and participate in community activities to meet the goals of the Agency; assure that staff attend training and that the transfer of learning occurs to direct client service; create and maintain a safe and positive professional work environment.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed clients'' physical, mental, and social wellbeing.
- Coordinator for two clinical programs, Child Abuse and Treatment (CHAT) and Child Welfare Outpatient Program (CW-OP). Screened and assigned referrals to the prospective areas as deemed by the child’s needs. Provided information regarding the two programs to Administration as necessary to promote quality assurance and that program goals are met. Reviewed strengths and challenges from a systems perspective to assist in examining and achieving the program desired outcomes.
- Promoted a strengths-based approach to service provision, empowering clients to build on their existing resources and capabilities.
Social Worker IV-B
Merced County Human Services Agency
Merced, CA
09.2012 - 05.2017
- Utilized case management skills, counseling techniques, individual assessments, and case planning during monthly contacts with a culturally diverse population of clients.
- Interview children and parents for the purpose of the jurisdiction and disposition reports, write the jurisdiction and disposition reports, transfer-in hearings, staff cases with supervisors to identify an Agency recommendation, create initial case plans with families, coordinate services, attend court and contested hearings, schedule and supervise visitations, interview youth engaged in or at risk of being sexually exploited, certified to complete adoption home studies, and provide therapeutic family visits.
- Work collaboratively with service providers in the community and advocate for client needs.
- Commercially Sexually Exploited Case Social Worker (CSEC): Screened and interviewed youth engaged in or at risk of being sexually exploited/trafficked.
- Carried the CSEC cases throughout the entirety of their court dependency case so I was able to learn every unit including legal guardianships.
- Facilitated CSEC MDT meetings and attend CSEC committee meetings.
- Trained in-house staff as well as other service providers (including BHRS, School staff, and probation department) about CSEC population and how to report human trafficking to the proper agencies.
- Developed individualized service plans addressing client needs and goals.
- Collaborated with multidisciplinary teams to coordinate comprehensive support services.
- Conducted assessments to identify clients' strengths, challenges, and resources.
- Provided crisis intervention and emotional support to individuals and families in distress.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
Title IV-E Student Intern
County of San Mateo - Human Services Agency
Belmont, CA
09.2011 - 06.2012
- Applied case management skills, counseling techniques, individual assessments, and case planning during home visits to a culturally diverse population of clients, ages ranging from children to late adulthood.
- Worked with clients whom had diagnoses of depression, adjustment disorders and/or victims of domestic violence, and clients with various health/medical issues.
- Worked collaboratively with service providers in the community and advocated for clients needs Participated in a multidisciplinary team to develop and implement individualized treatment plans
- Assisted in client intake processes, ensuring accurate documentation and data entry.
- Conducted research on community resources to enhance service delivery for clients.
- Conducted crisis interventions, facilitating immediate support during challenging situations.
- Completed psychosocial evaluations and needs assessments.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
Title IV-E MSW Student Intern
Southern Marin Intern Project/Southern Marin Services
San Anselmo, CA
09.2010 - 06.2011
- Provided therapeutic intervention services to children, adolescents, and adults utilizing individual and family treatment plans.
- Applied case management skills, counseling techniques, individual assessments, and case planning during home visits to a culturally diverse population of clients, ages ranging from children to late adulthood Worked with clients whom had diagnoses of depression, adjustment disorders and/or victims of domestic violence, and clients with various health/medical issues.
- Worked collaboratively with service providers in the community and advocated for clients needs.
- Participated in a multidisciplinary team to develop and implement individualized treatment plans. Primarily with healthcare providers.
- Assessed clients' psychosocial needs and developed appropriate intervention plans.
Education
Master of Science - Social Work
California State University, East Bay
Hayward, CA06-2012
Bachelor of Arts - Sociology-Human Services Concentration
California State University, Stanislaus
Turlock, CA06-2009
Skills
- Resource coordination
- Budget administration
- Meeting facilitation
- Vendor engagement
- Relationship building
- Organizational leadership
- Group and individual instruction
- Staff development
- Program leadership
- Policy and procedure improvements
Timeline
Program Administrator
Merced County Human Services Agency
03.2020 - 04.2025
Supervising Social Worker II
Merced County Human Services Agency
05.2017 - 03.2020
Social Worker IV-B
Merced County Human Services Agency
09.2012 - 05.2017
Title IV-E Student Intern
County of San Mateo - Human Services Agency
09.2011 - 06.2012
Title IV-E MSW Student Intern
Southern Marin Intern Project/Southern Marin Services
09.2010 - 06.2011
Master of Science - Social Work
California State University, East Bay
Bachelor of Arts - Sociology-Human Services Concentration
California State University, Stanislaus