Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Phillips

Summary

Talented operations analyst well-versed in gathering, organizing and modeling data. Proficient at developing forecasts and reporting on relevant trends to facilitate strategic planning. Offering over 14 years of experience and a strong desire to make a positive impact on business operations. Skilled at applying software, business and mathematical abilities to assess data and trends.

Overview

7
7
years of professional experience

Work History

Business Operations Analyst

UNC Health
07.2021 - Current
  • Develop financial and clinical business analyses to improve overall business flow, increase efficiency, ensure compliance and reduce risk.
  • Develop and manage clinical budgets based on business goals.
  • Create and present financial and clinical reports and provide presentations to leadership highlighting finds and recommend optimizations.
  • Collaborate with cross-functional teams and leadership to identify opportunities to enhance business and clinical operations.

Business Analyst

UNC Health
12.2018 - 07.2021
  • Analyze key aspects of business and performed gap analysis to identify areas of improvement.
  • Draft and present reports on clinical and financial metrics to assess successes and account for deficiencies.
  • Collaborate with stakeholders to identify business needs and data sources.
  • Deployed predictive analytics models to forecast future trends.

Reimbursement Analyst

UNC Health
11.2016 - 12.2018
  • Provide leadership with analytics used as the basis for departmental decisions and strategies.
  • Monitor clinical metrics to detect and correct deficits in compliance.
  • Pioneered development of dashboards to aid in maintaining faculty productivity at or above target.
  • Served as liaison between department and revenue cycle management.

Education

MBA - Finance

University of North Carolina At Pembroke
Pembroke, NC
05.2021

Bachelor of Science - Health Services Management

East Carolina University
Greenville, NC
05.2007

Skills

  • Business Planning
  • Process Improvement
  • Forecasting and Planning
  • Analytical
  • Self-management
  • Staff Management
  • Microsoft Office
  • Tableau
  • InfoPorte
  • Business Objects

Timeline

Business Operations Analyst

UNC Health
07.2021 - Current

Business Analyst

UNC Health
12.2018 - 07.2021

Reimbursement Analyst

UNC Health
11.2016 - 12.2018

MBA - Finance

University of North Carolina At Pembroke

Bachelor of Science - Health Services Management

East Carolina University

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Jessica Phillips