Jessica Phillips
Summary
Customer Service Specialist
Profile
Experienced and skillful Inbound Customer Service Agent providing high-quality service to callers, working by addressing and meeting all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Check Into Cash
Phenix City
03.2020 - Current
- Exceed the customers' expectations
- Assisted our customers by understanding their financial needs
- Analyze issues for existing and new products, document processes and departmental project requests, and develop solutions with the team
- Perform approved collection activities, while maintaining customer files and point of sales
- Ensured accurate cash controls within our location.
Cross-trained cashier and bakery clerk
CNA at Healthcare
Columbus
11.2014 - 01.2023
- Provided high-quality patient care in a home setting to multiple clients with different needs
- Preserved patient dignity and minimized any discomfort with non-ambulatory clients
- Assisted clients with activities of daily living including meal prepping, bathing, toileting, clothing, and taking patients to appointments
- Recorded patient's health and reported any information about clients with declined health issues to management., Provided premier customer service by assuring that the customer found everything they needed
- Multi-tasked working in the bakery by packing, answering multi-line phones, and taking orders
- Exceeded customer service expectations by providing friendly and courteous service to all guests
COLLECTOR/ACCOUNT REPRESENTATIVE
GOLDCAR LENDING/GILS AUTO
06.2015 - 01.2017
- Of over 400 accounts
- Contacted customers based on account status
- Arranged payments, and processed payments
- Maintained and Built customer relationships
- Handled insurance claims per lien holder to get insurance claims handled
- Cross-trained cashier for lots, collecting payments, balancing draw at the end of shift, and updating customer information as needed.
COMMERCIAL/RESIDENTIAL CLEANER
CLEANING SOLUTIONS LLC
Auburn
05.2016 - 08.2016
- Performed deep cleaning of carpets and upholstery, resulting in a cleaner and more hygienic environment
- Developed and maintained a respectful and professional relationship with customers
- Utilized advanced cleaning equipment and tools to clean hard-to-reach areas and maintain a high level of hygiene
FRONT SERVICE CLERK
Publix Supermarket
Phenix City
12.2011 - 06.2012
Education
HEALTH AGENCY -
CLINICAL MEDICAL ASSISTANT
05.2018
DIPLOMA -
HIGHSCHOOL, CENTRAL HIGH SCHOOL
06.2013
CERTIFIED NURSE ASSISTANT,, COLUMBUS TECHNICAL -
05.2011
Skills
- Self-motivation
- Hard Working
- Adobe Photoshop
- Communication
- Interpersonal Skills
- Microsoft Office Word
- Problem Solving
- Time Management
- Decision Making
- Critical thinking and problem solving
- Creativity
- Teamwork
- Microsoft Excel
- Leadership
- Ability to Multitask
- Adaptability
- Ability to Work Under Pressure
- Fast Learner
- Effective Time Management
- Computer Skills
- Microsoft Office
- Communication Skills
- Customer Service
- Collections
- Supermarkets
- Current Procedural Terminology (CPT)
- Medical Terminology
- Home Healthcare
- Languages
- English
Timeline
Assistant Manager
Check Into Cash
03.2020 - Current
COMMERCIAL/RESIDENTIAL CLEANER
CLEANING SOLUTIONS LLC
05.2016 - 08.2016
COLLECTOR/ACCOUNT REPRESENTATIVE
GOLDCAR LENDING/GILS AUTO
06.2015 - 01.2017
Cross-trained cashier and bakery clerk
CNA at Healthcare
11.2014 - 01.2023
FRONT SERVICE CLERK
Publix Supermarket
12.2011 - 06.2012
HEALTH AGENCY -
CLINICAL MEDICAL ASSISTANT
DIPLOMA -
HIGHSCHOOL, CENTRAL HIGH SCHOOL