Joseph Knox
Orlando,FL
Summary
Accomplished leader specializing in team oversight and customer support. Demonstrated ability to boost sales performance and improve guest satisfaction through strategic relationship-building and focused on applying skills to enhance team dynamics and support organizational growth.
Overview
6
6
years of professional experience
Work History
Assistant Manager
NRG
Orlando, Florida
05.2023 - Current
- Conducted door-to-door presentations and product demonstrations to attract potential customers.
- Educated clients on product features and benefits to meet specific needs.
- Established trust and encouraged sales by building rapport within diverse communities.
- Supervised team of 10-15 sales representatives, enhancing average close rate by 30%.
Server Assistant
Darden Restaurant Group
Orlando, Florida
11.2020 - 08.2024
- Enhanced guest satisfaction through effective team collaboration.
- Addressed guest inquiries promptly to deliver excellent customer service.
- Trained new staff on restaurant procedures and best practices, ensuring consistency.
Porter
INFINITI/Cadillac Dealership
Frisco, Texas
06.2019 - 11.2020
- Greeted clients and directed to designated areas for efficient service.
- Coordinated pick-up and drop-off logistics to enhance customer convenience.
- Assisted in moving and managing vehicles to support sales activities.
Education
High School Diploma -
Frisco High School
Frisco, TX06-2019
Skills
- Customer service and support
- Problem solving
- Team leadership
- Relationship building
- Sales closing
- Conflict resolution
- Negotiation skills
- Self-motivation
Timeline
Assistant Manager
NRG
05.2023 - Current
Server Assistant
Darden Restaurant Group
11.2020 - 08.2024
Porter
INFINITI/Cadillac Dealership
06.2019 - 11.2020
High School Diploma -
Frisco High School