Jessica Phillips

• Completed all intake tasks for incoming clients, ordered all pertinent records and billing related to the date of incident
• Answered client calls, created medical chronology when needed for larger cases
• Thoroughly manage the treatment of clients more closely, make regular monthly calls to check on the progression of treatment
• Prepare offers to settle to the insurance companies and negotiate settlement amounts
• Assist in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
• Conduct detailed client intakes and entered information into company database.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
• Promoted a positive work environment by providing training and guidance to junior paralegals or interns as needed.

• Assisted with repairs of shoes, boots and other various leather goods such as horse tack
• Tracked all incoming and outgoing repairs and custom orders
• Assisted with the crafting of custom leather belts, holsters, purses, wallets and many other items
• Designed chaps, bracelets and bags.
• Cut materials according to specifications
• Optimized workshop organization, improving workflow efficiency and reducing clutter-related accidents.
• Used color, space and composition to produce desired artistic effects.

Worked with customers by creating quotes for new policies and maintaining accounts with active policies

• Answered all inbound calls
• Processed monthly payments and all homeowners closing checks at the start of new policies
• Calendared all meetings for the agent and assisted with networking
• Passed and maintained CE's for both home and auto licensing.
• Quoted new policy premiums
• Added vehicles and drivers to existing polices.
• Enhanced client satisfaction by providing timely and efficient assistance to agents in their daily tasks.

• Assisted in opening and closing the branch daily
• Maintained and counted the vault twice a week
• Scheduled all staff both weekly and daily
• Opened and closed checking accounts
• Counted tellers drawers at the end of their shifts
• Assisted tellers during peak business hours to ensure efficiency of the customers time.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Processed customer applications and approved loans in accordance with bank policy.
• Executed wire transfers, stop payments and account transfers.