Jessica Philpot
Tulsa,OK
Summary
Dedicated and versatile professional with over a decade of experience across various industries, including warehouse
operations, customer service, and team management. Proven ability to implement effective training programs, enhance
safety protocols, and lead teams to achieve organizational goals. Currently pursuing a Bachelor’s degree in Business
Administration to enhance managerial and operational skills further.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Warehouse assiate/trainer
Macy’s Distribution Center
Owasso, OK
08.2022 - 05.2024
- Served on safety committee representing returns department on safety issues when needed
- Implemented new training procedures and trained 20- 30 newly hired workers in prep and returns department
- Worked in various departments within warehouse, including unloading semis, packing customer orders, prepping merchandise, and processing returns
- Acquired experience in handling different responsibilities within warehouse setting
- Assisted in organizing department participation in various community services such as parades, walks, and community food donations and gift drives
Kids Club Manager
Genesis Health Club
Broken Arrow, OK
05.2021 - 09.2022
- Created and maintained all files and supplies and digitized files for easy access
- Welcomed members and their children and ensured sign-in process was complete
- Created and maintained all files and supplies and digitized files for easy access
- Created coursework and led training classes for newly hired staff
- Planned monthly Parents Night Out parties
- Ordered supplies for department, including arts and crafts and office supplies
- Maintained and created new member files
Catering
InterUrban Grill & Catering
Tulsa, OK
12.2014 - 08.2016
- Effectively convey information to customers, kitchen staff, and co-workers
- Managed time efficiently to balance demands of multiple tables and ensure smooth dining experience
- Addressed customer complaints effectively, made informed recommendations, and improved processes
- Provided excellent customer service and addressed inquiries and concerns professionally.
Restaurant Manager
Boulder Grill
Tulsa, OK
02.2010 - 03.2012
- Demonstrated strong communication skills by effectively interacting with customers, staff, and vendors
- Prioritized tasks to ensure efficient workflow in fast-paced environment
- Collaborated with team members to achieve common goals
- Provided excellent customer service to ensure customer satisfaction
Education
Some College (No Degree) - business administration
Southern New Hampshire University
Manchester 01.2022 - Current
Skills
Administrative Skills, Customer Service Skills, Team Management, Communication skills, Time Management, Problemundefined
Timeline
Warehouse assiate/trainer
Macy’s Distribution Center
08.2022 - 05.2024
Some College (No Degree) - business administration
Southern New Hampshire University
01.2022 - Current
Kids Club Manager
Genesis Health Club
05.2021 - 09.2022
Catering
InterUrban Grill & Catering
12.2014 - 08.2016
Restaurant Manager
Boulder Grill
02.2010 - 03.2012
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