Jessica Picklesimer
Richmond,KY
Summary
Highly personable and courteous Customer Service Specialist with exceptional communication skills. Excel in building strong interpersonal connections. Effectively address customer concerns in a pleasant and timely manner, resolving issues to their satisfaction. Associates in Science (AS) degree and nearly a decade of experience in a retail environment. Hone expertise as a Customer Service Specialist, consistently delivering top-notch service.
Overview
17
17
years of professional experience
Work History
Mail Processing Clerk
USPS
Lexington, KY
08.2020 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Retail Sales Associate (RSA)
Appalachian Wireless
04.2018 - 03.2019
- Company Overview: www.appalachianwireless.com
- Successfully assisted customers with product selections and purchases, e-service transactions, and achieved daily sales goals by cross selling and promoting additional products and services
- Built rapport with customers by asking probing questions and utilizing effective listening skills
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
- Pioneered new accounts and maintained a strong, growing customer base
- Trained new employees on basic customer service techniques and procedures
- Www.appalachianwireless.com
Sales Associate | Cashier
Lowe's Home Improvement
06.2015 - 02.2016
- Company Overview: www.lowes.com
- Computed sales prices, total purchases and received and processed cash or credit payment
- Maintained knowledge of current inventory
- Maintained knowledge of sales, promotions, and policies regarding payment exchanges and security practices
- Responsible for cash register transactions which include greeting customers upon entering store, sales, returns, customer complaints, and assisting customers with product selections
- Www.lowes.com
Sales Associate | Jewelry/Cashier
Walmart
08.2007 - 07.2014
- Company Overview: www.walmart.com
- Managed, counted, verified, and reconciled daily cash register sales
- Greeted customers in a courteous and professional manner, while providing quality customer service
- Answered questions about products and services
- Received and processed payments by cash, check, credit card and automatic debit transactions while maintaining a balanced cash drawer
- Performed opening and closing procedures effectively according to store procedures
- Www.walmart.com
Education
Associates in Science (AS) -
BIG SANDY COMMUNITY & TECHNICAL COLLEGE
01.2014
Diploma -
PAINTSVILLE HIGH SCHOOL
01.2005
Skills
- COMMUNICATION
- ADAPTABILITY
- PROBLEM SOLVING
- TIME MANAGEMENT
- RESULTS-ORIENTED
- TEAM PLAYER
Production goal setting
Federal guideline proficiency
Sorting procedures
References
- REBECCA KIDD, RSA/APPALACHIAN WIRELESS, (606) 791-2777
- Zhannea Reed, USPS, (502)330-8755
- CHARLA RAY, K A HAIR SALON, (859) 248-1743
- + Type and edit your text
Timeline
Mail Processing Clerk
USPS
08.2020 - Current
Retail Sales Associate (RSA)
Appalachian Wireless
04.2018 - 03.2019
Sales Associate | Cashier
Lowe's Home Improvement
06.2015 - 02.2016
Sales Associate | Jewelry/Cashier
Walmart
08.2007 - 07.2014
Associates in Science (AS) -
BIG SANDY COMMUNITY & TECHNICAL COLLEGE
Diploma -
PAINTSVILLE HIGH SCHOOL